Service Improvement Officer (East 5 Days IT Industry) - [SIEN] - Dynamic Team

Working Location: Bedok

Working Hours: Mon - Fri, 8:30AM - 6PM

Contract Duration: 12 months (Renewable)

Job Responsibilities:

• Receive and document user feedback via post-service surveys.
• Conduct thorough investigations into feedback to comprehend root causes and pinpoint areas for enhancement.
• Communicate with users professionally and empathetically to address concerns and offer timely resolutions as appropriate.
• Accurately document all interactions and resolutions in the customer relationship management (CRM) system.
• Analyze complaint trends and provide insights to management for continuous service and process improvement.
• Stay updated on company policies and services to provide accurate information to users.

Job Requirements:

• Diploma, ITE, or related field preferred; relevant experience considered.
• Excellent verbal and written communication skills in English, capable of conveying complex information clearly and concisely.
• Proactive and dedicated individual with a strong customer orientation.
• Exceptional interpersonal skills and ability to remain calm under pressure.
• Attention to detail and adept at prioritizing and managing multiple tasks effectively.
• Proficiency in CRM software and other relevant computer applications.
• Experience in Government IT projects is a plus.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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