Service Manager - Urgent Position

At Jungheinrich, we're seeking a dynamic individual to join our team as a Service Manager. In this role, you'll have the opportunity to lead and inspire a team of Service Technicians and Engineers, driving excellence in repairs and maintenance services for our valued customers. As a global leader in material handling solutions, Jungheinrich is committed to delivering exceptional quality and customer satisfaction worldwide.

Perks of Being a Part of Jungheinrich:

• Comprehensive Health and Wellness Coverage, including a generous Flexi-Benefit
• Hybrid Work Environment
• Investment in personal and professional development

What you'll be doing:

• Lead and manage a team of Service Technicians and Engineers through a robust system of KPI targets, ensuring quality workmanship and timely service delivery.
• Coach and mentor team members, providing the support to excel and achieve their targets.
• Collaborate closely with the After Sales Controller to monitor turnover and profitability, driving strategic decisions to optimize service operations.
• Act as a primary point of contact for customers, leading negotiations and effectively resolving escalations to ensure customer satisfaction.
• Develop and nurture strong customer relationships through regular visits and communication, strengthening our brand reputation and fostering loyalty.
• Establish and maintain a sustainable service team structure, ensuring the consistent delivery of Service Level Agreement (SLA) commitments to our customers.
• Conduct regular meetings with service teams to align goals, share best practices, and foster a culture of continuous improvement.
• Cultivate a culture of proficiency and excellence within the team, promoting ongoing learning and skill development.
• Uphold team cohesion and morale, fostering a collaborative and supportive work environment where every team member can thrive.

What we look for:

• Bachelor's degree in Engineering, Business Administration, or a related field.
• Proven experience in a leadership role, preferably in a service management capacity within the MHE sector.
• Strong technical aptitude and understanding of mechanical and electrical systems, with experience in material handling equipment considered a plus.
• Exceptional interpersonal and communication skills, with the ability to effectively lead and motivate a diverse team.
• Demonstrated ability to drive performance through the implementation of KPIs and continuous improvement initiatives.
• Proven track record of building and maintaining strong customer relationships, with a focus on delivering exceptional service and exceeding customer expectations.
• Strategic thinker with the ability to analyze data and make informed decisions to drive business results.
• Experience in resolving customer escalations in a professional and timely manner.
• Highly organized with excellent time management skills, capable of managing multiple priorities in a fast-paced environment.
• Proficiency in platforms such as SAP, Microsoft Office suite and other relevant software applications.
• Commitment to upholding safety standards and promoting a culture of safety within the team and throughout the organization.

If you're passionate about making a difference and thrive in a fast-paced, collaborative environment, we invite you to embark on this exciting journey with us. Join Jungheinrich and be part of a team that's shaping the future of logistics and supply chain management.