Service Operations & PMO Manager (Telecommunications)

Job Description – Service Operations & PMO Manager (Telecommunications)

Company: Affluent Software Innovations Pte Ltd
Location: Singapore
Employment Type: Full-Time

About the Role

Affluent Software Innovations Pte Ltd is looking for an experienced Service Operations & PMO Manager to lead PMO governance, service delivery, business intelligence, and enterprise transformation initiatives forlarge-scale Telecommunications and Technology projects. The ideal candidate should possess extensive experience in OSS/BSS programs, project governance, executive reporting, business analytics, and cross-functional stakeholder management.

This role requires strong technical expertise combined with excellent leadership, financial governance, and strategic planning capabilities.

KeyResponsibilities

PMO& Service Operations

• Lead PMO governance across multiple customer engagements.
• Establish project governance, reporting frameworks, and delivery standards.
• Monitor project schedules, budgets, risks, issues, and resource utilization.
• Drive service delivery excellence and operational performance improvements.
• Manage project financials, forecasting, revenue tracking, and profitability.
• Develop executive dashboards and governance reports.
• Conduct project health checks and risk assessments.
• Support customer escalations and service improvement initiatives.

BusinessIntelligence & Analytics

• Design and develop Power BI dashboards and executive scorecards.
• Build automated ETL pipelines using Power Query and SQL.
• Develop KPI dashboards for financial and operational reporting.
• Perform forecasting, variance analysis, and trend analysis.
• Automate reporting processes to improve operational efficiency.
• Translate complex business requirements into analytical solutions.

Project& Program Management

• Lead end-to-end technology transformation programs.
• Manage enterprise software implementation and migration projects.
• Drive Agile and Waterfall project delivery methodologies.
• Coordinate cross-functional teams across multiple geographies.
• Manage vendor relationships and third-party stakeholders.
• Ensure successful project execution within scope, budget, and timeline.

OSS/BSS& Telecom Transformation

• Deliver OSS/BSS implementation and modernization projects.
• Lead legacy system migration initiatives.
• Support Work Order Management, Billing, and Trouble Ticketing solutions.
• Manage Systems Integration and User Acceptance Testing.
• Coordinate solution deployment and production support.

Infrastructure& Network Projects

• Support enterprise network modernization initiatives.
• Work with Cisco networking technologies.
• Participate in architecture reviews and technical solution planning.
• Coordinate infrastructure migration activities.

StakeholderManagement

• Engage with executive leadership and customers.
• Present project status, risks, and financial updates.
• Collaborate with Finance, Sales, Delivery, and Operations teams.
• Drive customer satisfaction and business growth.

RequiredSkills

ProjectManagement

• PMO Governance
• Project Portfolio Management
• Service Delivery Management
• Agile & Scrum
• Waterfall Methodology
• Risk Management
• Financial Forecasting
• Resource Planning
• Change Management

BusinessIntelligence

• Microsoft Power BI
• Power Query
• DAX
• DAX Studio
• SQL
• Advanced Excel
• Python (Reporting & Analytics)

Telecommunications

• OSS/BSS
• Billing Systems
• Trouble Ticketing
• Work Order Management
• Systems Integration
• Telecom Operations

NetworkTechnologies

• Cisco Routing & Switching
• MPLS
• BGP
• OSPF
• IPv6
• DNS
• Traffic Engineering

EnterpriseMonitoring

• IBM Tivoli Netcool
• Netcool Omnibus
• Netcool Impact
• Netcool Webtop
• Netcool Proviso

CloudTechnologies

• Microsoft Azure
• AWS
• Cloud Migration
• Cloud Infrastructure

PreferredQualifications

• Bachelor's Degree in Computer Engineering, Information Technology, Computer Science, or related field.
• PMP Certification (Preferred)
• Certified Scrum Master (Preferred)
• Microsoft Azure Certification (Preferred)
• AWS Certification (Preferred)
• CCNA or equivalent networking certification is an advantage.

ExperienceRequired

• 15–20+ years of overall IT experience.
• Minimum 8 years in Project Management/PMO leadership.
• Strong experience in Telecommunications, OSS/BSS, or Network Transformation projects.
• Experience managing APAC or global delivery teams.
• Proven experience delivering enterprise transformation programs.

Preferred Industry Experience

• Telecommunications
• Network Infrastructure
• System Integration
• Managed Services
• Enterprise Technology
• Cloud Transformation

KeyCompetencies

• Leadership & Team Management
• Executive Communication
• Strategic Planning
• Customer Relationship Management
• Financial & Commercial Acumen
• Problem Solving
• Analytical Thinking
• Stakeholder Management
• Delivery Excellence
• Continuous Improvement