Service Partner Library Officer

Job Responsibilities

• Support daily backend and branch library operations.
• Attend to patron enquiries on memberships, accounts, programmes and digital services.
• Handle damaged items, lost and found items, service collateral and redemptions.
• Support incident management, fire alarms and basic system troubleshooting.
• Brief and monitor volunteers, and address or escalate volunteer feedback.
• Manage deliveries, vendor access, keys, visitor logs and incoming calls.
• Monitor branch operations, conduct housekeeping and building checks, and report faults.
• Assist with public announcements, CCTV monitoring and other operational duties

Job Requirements

• Good communication and interpersonal skills.
• Comfortable interacting with members of the public, volunteers and service providers.
• Able to handle enquiries and respond appropriately to operational issues.
• Organised, responsible and attentive to detail.
• Able to work independently and as part of a team.
• Comfortable working in a customer-facing and operational environment.
• Basic computer skills and ability to learn and operate various systems.

Duration/Working Hours: 

approx 3.5 months (30 Oct 2026 - 9 Feb 2027) 

5 working days (Preferably Mon, Tues, Fri, Sat, Sun) / 6 hours per day

** We regret to inform only shortlisted candidate will be notified.