Service Quality Executive (Supply Chain/Logistics) - 1 year contract - Continuous Learning Opportuni

Job Responsibilities:

Quality Monitoring and Evaluation

• Monitor and evaluate logistics processes, including transportation, warehousing, inventory management and order fulfillment, to assess the quality of services provided.
• Analyse Key Performance indicators related ton on-time delivery, order accuracy, inventory turnover and other related metrics.
• Review and audit shipping and delivery records to ensure compliance with established procedures and customer requirements.

Performance Metrics

• Develop, implement and track logistics-specific performance metrics to measure the efficiency and effectiveness of supply chain operations.
• Collaborate with Operations team to establish benchmarks and goals for process improvements.

Root Cause Analysis

• Identify and analyse root causes of operational issues or service quality and develop strategies to address them.

Date Analysis and Reporting

• Collect, analyse and interpret data to generate regular reports on logistics performance, trends and service quality.
• Provide insights to drive data-informed decisions.

Compliance and Regulatory Adherence

• Ensure that logistics operations adhere to regulatory requirements and industry-specific compliance guidelines with regards to Commercial and Postal business

Skillsets:

• Diploma / Degree in Business Administration, Managment, Industrial Engineering
• Experience in logistics, supply chain operations, or quality assurance with knowledge of Service Quality Metrics is an advantage
• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools and software (Power BI, Google Data Studio)
• Excellent communication and interpersonal skills.
• Familiarity with logistics processes, transportation modes, and industry regulations.
• Entry level candidates with technology background is encouraged to apply.