Service Technician

Company Overview

Elush (T3) Pte Ltd manages well-known brands like iStudio (Apple Premium Reseller) and Epicentre (Tech Lifestyle). Since 2007, it has grown into one of Singapore’s largest Apple Premium Resellers with 25 sales channels, offering the latest electronics and accessories.

Job Summary

Join Elush as a Service Technician to diagnose, troubleshoot, and repair smartphones, laptops, and desktops while delivering excellent customer service and advancing your technical career.

Responsibilities

• Diagnose and repair hardware and software issues on smartphones, laptops, and desktops to restore device functionality
• Replace components, install software, perform upgrades, and troubleshoot system errors to ensure optimal device performance
• Assemble, test, and maintain PC systems to meet quality and operational standards
• Conduct quality checks on repaired devices to ensure high repair standards are met
• Assist customers by answering technical enquiries and providing clear, professional repair advice
• Maintain accurate repair records and service documentation for accountability and tracking
• Support daily service centre operations and assist walk-in customers efficiently
• Communicate repair outcomes, technical findings, and warranty information clearly to customers
• Stay updated on the latest technology, products, and repair techniques to enhance repair quality
• Perform ad-hoc duties as assigned to support team and operational needs

Preferred competencies and qualifications

• Minimum 2 years of hands-on experience repairing smartphones or computers
• Experience troubleshooting PC hardware and software issues
• ITE, Diploma, or relevant qualification in Electronics, Engineering, or related fields
• Strong analytical and problem-solving skills applied to technical repairs
• Good communication and customer service skills to engage effectively with customers
• Self-motivated and responsible with the ability to work independently in a fast-paced environment