â Proven record of collecting and synthesizing data to derive actionable insights.
â Excellent written and verbal communication skills to pitch ideas and influence
stakeholders.
â End-to-end experience working with product teams to build and enhance products.
â Experience supporting enterprise applications in a production
(Business-as-Usual) environment is preferred.
â Experience with ServiceNow is preferred.
â Experience working with applications developed on the ServiceNow App Engine
platform is highly preferred.
â Familiarity with ServiceNow modules such as ITSM, HRSD, CSM, or custom
applications is an advantage.
â Familiarity with Agile delivery methodologies and requirements management.
â Ability to work effectively and independently under pressure and prioritise effectively to
meet tight deadlines.
â Strong analytical, problem-solving, and stakeholder management skills.
â Computer Science, Information Systems, Product Management, Business, or related degree/diploma is a plus.
â ServiceNow certifications (e.g., Certified System Administrator or Certified Application
Developer) are an added advantage
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