ServiceNow Functional Consultant

Veracity is a consulting company
that solves business problems by delivering digital
workflows that matter. We are one of ServiceNow’s largest and
fastest -growing Elite services partners, and due to our rapid
growth, we need a Functional Consultant.

The Functional
Consultant is required to work with customers and learn
the business problems that need to be addressed
and through applying technical analysis,
recommend a solution. Is an expert with ServiceNow
processes and capable of delivering advice when
required. Working closely with the pre -sales team is involved in
delivering documentation through all stages of a project’s
lifecycle.

Veracity is focused
on building a people -focused organization with a
long -term culture of excellence. We work hard, we have
fun, we innovate and grow talent.




Key
Responsibilities

• 
  
  Work closely with
  a customer to understand their requirements and
  our solutions to address those
  needs.
  
  
• Understand business
  objectives, projects and problem statements of our prospects
  and customer.
  
  
• Lead business
  process definition, re -engineering, and process improvement
  workshops during the Examine Phase of customer
  engagements.
  
  
• Develop required
  documentation such as workshop agendas, workshop
  presentations, process design documents, use cases,
  responsibilities documents.
  
  
  
• Identify areas of
  process effectiveness and recommend solutions that detail
  pros, cons and risks.
  
  
  
• Align and represent
  industry practices and recommend solutions to meet business
  objectives.
  
  
• Present proposals
  including the ServiceNow product and
  services.
  
  
• Identify and
  contribute to the creation of best practices, white papers,
  workshops, etc.
  
  
  
• Contribute to the
  continual improvement of Delivery and Advisory Services
  processes as well as the maturing of the different
  portfolios, capabilities, expertise, and best practices in
  consideration of customer needs and
  requirements.
  
  
• Ensure all time is
  recorded accurately and keep calendar up to date with
  scheduled activities.
  
  
  
• Completing,
  developing, and improving required documentation such as
  process flow diagrams, workshop agendas, presentations, gap
  analysis reports.
  
  
  
• 
  
  Ability to
  influence and consult while providing thought leadership to
  sponsors in solving business process and/or technical
  problems during project delivery.
  
  
  
  
• Assist delivery
  teams in resolving critical path issues and challenges
  during engagements.
  
  
  
• Supporting specific
  sales activities when required.
  
  
  
  
• 
  Alliance with
  Sales team, Solution Consultants, conduct transition
  briefings - communicate commitments and expectations in
  preparation for engagements.
  
  

Requirements

• 
  
  3+ years of
  experience in Service Management, Service Delivery, or a
  related field such as IT Project Management, Human
  Resources, Security Operations, or Customer Service
  Management.
  
  
• ITIL V3/4
  Foundations desirable
  
  
  
• Degree or
  equivalent, preferably in Computer Science or Information
  Technology,
  
  
• Proven experience
  in technical consulting roles
  
  
  
  
• ServiceNow
  Accreditations in IT Service Management and/or other product
  lines desirable
  
  

Professional
qualifications and education
requirements

• 
  
  Enterprise
  consulting experience, including implementation experience
  with one or more common enterprise software solutions
  filling positions of increasing responsibility and
  management of program teams
  
  
  
• Proven ability to
  communicate with all levels of the organization including
  mid -level management