ServiceNow Senior Functional Consultant

Veracity is a consulting company
that solves business problems by delivering digital
workflows that matter. We are one of ServiceNow’s largest and
fastest -growing Elite services partners, and due to our rapid
growth, we need a Senior Functional
Consultant.

We Hire for Culture
First:
Our people are global
go -getters, we look to the long term, we solve for the customer,
and we value open, honest, early communication.
 
We believe we don’t exist
without exceptional people, so we respect and value them.
We pay fair base and at -risk components based on experience and
the market.Other companies give you a job. We give you opportunity.

Key
Responsibilities

• 
  Lead the design
  and deployment of best practice process
  solutions that will achieve desired customer
  business outcomes and business value.
  
  
  
  
• Design, build and
  deploy business outcome -driven solutions focused on
  designing processes which solve customer problems, are
  repeatable, accelerate value and employ process best
  practices and standards.
  
  
  
• Translate business
  requirements into functional specifications/user
  stories.
  
  
• Ability to
  communicate effectively with both technical and business
  teams.
  
  
• Work with minimal
  oversight; deliverables and relationships are monitored
  through periodic reviews.
  
  
  
• Responsible for
  obtaining approvals from business users for the user
  stories
  
  
• Responsible for
  ensuring compliance to the stories
  developed
  
  
• Identifying areas
  of business process improvement and recommending solutions
  that detail pros, cons and risks.
  
  
  
  
• Managing and
  communicating business process and business requirements
  ensuring that the proposed solutions meet the customer's
  expectations.
  
  
• Influence clients
  in their efforts to take advantage of the ServiceNow
  functional capabilities and in their efforts to improve
  their business processes.
  
  
  
• Completing,
  developing, and improving required documentation such as
  process flow diagrams, responsibilities, workshop agendas,
  presentations, gap analysis reports.
  
  
  
  
• Collaborate and
  contribute to the creation, deployment and maintenance of
  process best practices and standards.
  
  
  
  
• 
  
  
  Advise
  functional and admin teams on design, development and
  overall ServiceNow best
  practices.
  

Requirements

• 5+
  years of experience leading the definition and deployment of
  'to be’ business processes solutions in internal or client
  environments from a people, process, and technology
  perspective.
  
• 
  
  Solid experience
  in requirements gathering, including experience
  in creating a process documentation and running
  workshops.
  
  
• Strong experience
  with at least 3 full ITBM/ITSM/ITOM/HR/GRC
  implementations.
  
  
• Experience with
  ServiceNow and comprehensive understanding of the ServiceNow
  Enterprise Product Suite.
  
  
  
• Certified System
  Administrator certification
  desirable
  
• 
  ServiceNow
  Accreditations in IT Service Management and/or other product
  lines desirable
  
  

Professional
qualifications and education
requirements

• Excellent
  communication skills (both written and verbal) with strong
  presentation and facilitation skills required to lead
  workshops and customer meetings.
  
  
  
  
• Strong
  interpersonal skills, customer -centric attitude, ability to
  deal with cultural diversity.
  
  
  
  
• Good team player
  and team builder.
  
  
  
• ITIL Practitioner
  or Service Manager Certification
  preferred.
  
  
• Knowledge of other
  frameworks such as COBIT, TOGAF
  beneficial.