ServiceNow Senior Solution Consultant

Veracity is a consulting company
that solves business problems by delivering digital
workflows that matter. We are one of ServiceNow’s largest and
fastest -growing Elite services partners, and due to our rapid
growth, we need a Senior Solution
Consultant.

As


a Senior Solution
Consultant, you will support account executives and meet with
customers and prospects to understand their business issues and
desired outcomes. Once business drivers are determined, you will
develop a solution that will achieve those goals. The Senior
Solution Consultant is expected to build and maintain strong
relationships with clients, as well as the ServiceNow
teams.

Our people are global
go -getters, we look to the long term, we solve for the customer,
and we value open, honest, early communication.
 
We believe we don’t exist
without exceptional people, so we respect and value them.
We pay fair base and at -risk components based on experience and
the market.Other companies give you a job. We give you opportunity.

Key
Responsibilities

• 
  
  Drive innovative
  business solutions and digital transformation with our
  customers.
  
  
• Consult with
  customers and prospects to understand their application
  development needs and pain points
  
  
  
  
• Partner with the
  sales leads and others in the ServiceNow ecosystem to
  achieve customer success through thought leadership and
  driving awareness.
  
  
  
• Conduct business
  process and technical workshops that may include enablement
  sessions.
  
  
• Scope and develop
  application development Proof of Concepts/prototypes with
  prospective customers.
  
  
  
• Support the
  discovery of opportunities and qualification of
  leads.
  
  
• Provide high -level
  ServiceNow demos with minor to moderate configurations to
  convey value to clients.
  
  
  
• Lead sessions and
  deliver Roadmap with strategic
  recommendations.
  
  
  
• Develop solutions
  based on scoping sessions; solutions may include software
  implementation, advisory services, managed services, staff
  augmentation, or training.
  
  
  
• Creation of
  quotations with the assistance of Practice
  Leads.
  
  
• Provide support for
  Requests for Proposal (RFPs) regarding the professional
  services solution, deliverables, and
  estimate.
  
  
• Participate in
  ServiceNow partnership events.
  
  
  
  
• Collaborate with
  Practice Leads, members of the delivery team, sales team
  members to provide input and assist with the development of
  internal service offerings.
  
  
  
• Participate in the
  Sales to Delivery Transition by providing the delivery team
  background and context, notes, process documentation,
  proposal, SOW, etc.
  
  
  
• Assist the delivery
  team during the Gap Analysis to determine if a requirement
  is in or out -of -scope, when necessary.
  
  
  
  
  

Requirements

• 5+ years’
  experience with functional analysis around
  IT software and business
  processes.
  


• Degree or equivalent, preferably
  B.E. in Computer Science or IT, and proven
  experience in technical consulting roles.
  
  
• 
  
  Demonstrated
  technical expertise in web technology and the ability to
  learn new technology.
  
  
• 
  
  Communication and
  presentation skills to include technical and business
  concepts.
  


• Certified ServiceNow System
  Administrator
  


• One or more ServiceNow Certified
  Implementation Specialist (CIS)
  
  
• ITIL v3, or v4 Foundations
  Certification or in another IT framework (e.g.
  COBIT)
  
  
• Ability to demonstrate
  proficiency with ServiceNow ITSM plus one
  additional application suite (ITOM, SAM, ITBM, SecOps,
  GRC, CSM, HRSD), required.
  

Professional skill
requirements

• Writing deliverables
  for Proposals and SOW’s, required.
  
  
• Leading workshops and
  presentations for audiences various sized
  audiences.
  


• General understanding
  of APIs, web services (i.e. REST, SOAP, XML), and other
  integration methods.
  
  
• 
  
  Reviewing process
  documentation including diagrams and technical manuals,
  required
  


• Familiar with
  Organizational Change Management (OCM)
  concepts.
  


• Working as a part of
  a team as well as independently.
  
  
• Strong communication
  and presentation skills.
  


• Attention to detail
  concerning the big picture.
  
  
  
  
• Ability to
  prioritize and re -prioritize in a fast -paced work
  environment while performing tasks and meeting
  deadlines.