Settlement Ops Assistant Manager

Responsibilities:

• Support day-to-day payment operations, including remittance, clearing, transaction processing, and data entry
• Process payment and collection instructions accurately within defined SLAs and cut-off times
• Perform transaction repair, investigation, and exception handling for payment and remittance activities
• Validate customer KYC documentation and support ongoing compliance checks under established guidelines
• Assist in preparing operational and local regulatory reports and maintaining proper documentation
• Compile and update operational performance data and reports for management review
• Coordinate with internal stakeholders to support resolution of ITT/OTT payment-related queries and operational issues
• Support operational risk and control activities, including control reviews, risk self-assessments, and audit preparation
• Assist with root cause analysis for operational errors and contribute to process improvement initiatives
• Follow and support updates to Standard Operating Procedures (SOPs) for new or revised processes
• Monitor daily operations for adherence to internal policies, procedures, and regulatory requirements
• Identify and escalate operational issues and exceptions promptly and assist in tracking them to closure
• Support ad-hoc operational and risk-related tasks and projects as assigned

Requirements:

• Bachelor’s Degree or Diploma in Finance, Business, Economics, or a related field
• Minimum 5 year’s of experience in payment operations, remittance processing, or fintech operations
• Understanding of payment flows, remittance operations, clearing, settlements, and transaction lifecycle
• Familiarity with KYC, AML/CFT, and regulatory requirements applicable to payment services
• Proficient in Microsoft Office, especially Excel for reporting, data analysis, and tracking metrics
• Ability to assist in root cause analysis, identify operational issues, and support process improvement initiatives
• Effective stakeholder communication and ability to work with multiple internal teams