Smart System Technician

Provide first-line support and troubleshooting for software-related issues in manufacturing operations, ensuring timely resolution and minimal disruption. Explore opportunities to introduce new systems, including AI-powered analytics and automation tools, to improve organizational efficiency through system solutions. Monitor application performance and user experience, bringing up complex issues to engineers as needed. Assist in crafting and maintaining user interfaces, bringing to bear AI-driven insights to facilitate ease of access, understanding, and usage. Analyze gaps and proactively suggest measures to improve the efficiency of existing systems, keeping abreast of the latest AI technologies. Collaborate with business users, IT, and engineering teams to define requirements, resolve issues, and support improvement efforts. Coordinate and support the health of databases, including basic backup and recovery tasks, and maintain documentation and procedures. Participate in training and knowledge sharing, supporting peers and less experienced team members in troubleshooting and operational excellence. Nitec/Higher Nitec/Diploma in Computer/Electrical/Electronics Engineering, Computer Science, or related field. Proficient in programming languages (Python, C#, ASP.net, SQL, HTML, etc.) and familiar with database technologies (Microsoft SQL, Oracle, etc.). Knowledge of software development life cycle and methodology. Practical experience with AI technologies and tools (e.g., M365 Copilot) is an advantage. Strong analytical, troubleshooting, and problem-solving skills. Ability to work independently with minimal supervision and as part of a team. Customer-focused with good interpersonal and communication skills. Proactive, flexible, and eager to acquire new skills in a fast-paced environment. Able to work on 12 hours rotating shift (including night shift)