Social Technical Specialist

Who we are

DoubleVerify is driven by a mission – to make the digital advertising ecosystem stronger, safer and more secure. We help brands improve the effectiveness of their online advertising, giving them clarity and confidence in their digital investment. Confidence is built on trust. Trust is achieved when a company’s mission, team and actions are aligned – doing things for the right reasons, with transparency and authenticity. Trust is foundational to the lasting partnerships we’ve built with global advertisers, as well as the world’s leading programmatic and social platforms, and publishers. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com. 

What you'll do 

As part of DV’s Social Strategy & Operations team, you will take part in driving the evolution of DoubleVerify’s social product suite. The Social Technical Specialist will work closely and collaboratively with Sales, Product, Account Management and Fortune 500 companies to deliver world class customer service and social solutions to market. The Social Strategy & Operations team educates clients on how verification across social platforms can contextualize performance and influence their media strategies. Current integrations include Meta, YouTube, TikTok, X, Snapchat, Pinterest, Reddit, LinkedIn & more.

• Tactical Support: Provide technical support to customers and internal teams




• Answer complex questions on function and usage of social products


• Generate and maintain reporting on a recurring cadence 


• Manage the deployment of and troubleshooting for DV’s Social Pre-Bid solutions 




• Product Investigations & Process Initiatives: Work alongside product and data teams to support the investigation and resolution of issues




• Analyze and rework data sets to streamline troubleshooting efforts


• Evaluate opportunities to introduce processes to mitigate future operational challenges




• Ongoing Education: Support the growth and expansion of DV’s social product suite 




• Maintain documentation to provide the organization with clarity on product offerings and advancements


• Support the onboarding and ramp up process for all global hires


• Curate and run regular training sessions to improve social expertise across DV
  
  

Who you are

• 2+ years of experience in advertising at an agency or partner platform


• Strong understanding of the social media landscape


• Exceptional command of Microsoft Office and Google Docs software suites


• Strong analytical and critical thinking skills 


• Excellent interpersonal and communication skills


• Proven ability to work effectively with all organizational levels, both internally and externally


• Extremely detail oriented and comfortable working independently


• Proactive in identifying opportunities/potential issues and providing solutions - conceptualize how the small operational facets of the role play into the big picture for the growing social product suite


• Strong communication and organizational skills, comfortable working with numerous remote global teams on a daily basis


• Ability to handle multiple assignments and ad hoc projects 
  
  

Extra Bonus 

• Experience working with 3rd party measurement vendors across social media platforms


• Ability to speak and write in multiple languages


• Experience working with Salesforce, Jira, and/or Confluence