Social Work Associate (CREST)

Description

Community Resource, Engagement and Support Team (CREST), serves as a community touchpoint for persons with or who are at risk of mental health conditions (including dementia and their caregivers). CREST conducts outreach events/activities to promote mental health awareness as well as identify targeted cases for those who require more support for their mental health needs.

The Social Work Associate is a team player with daily administrative and operational support for the purpose of CREST service development and implementation. He/ She will be involved in coordinating outreach events and activities and take on a load of cases suitable to their developmental level.

Roles and Duties

A)  Information and Support

·      Provide dementia/mental health awareness and information on managing dementia, coping strategies for all clients reached out, including those identified to be at risk, and their caregivers.

·      Provide basic emotional support to all clients or caregivers of persons with dementia/mental health conditions or who are at risk of dementia/mental health issues.

B)   Case Management

·      Assist Social Workers in monitoring assigned clients and to follow-up on client needs until the handover is completed.

·      Coordinate care support to client where necessary.

·      In-charge of timely data collation and quarterly report submission, as well as generating reports, in accordance with the CREST programme.

·      Store and maintain data and documents, in accordance with the CREST programme requirement, as well as the prevailing personal data protection and security guidelines.

C)   Outreach to Community

·      Provide administrative or logistical support to the team in running client-related support and/or other CREST activities.

·      Assist in coordinating and planning outreach and engagement events with other community partners and agencies.

·      Conduct screening for clients referred from other service partners and those at risk within the community with an agreed upon identification tool (GAD/PHQ/AMT/EBAS & etc.).

D)   Others

·    Prepare the necessary resource material to be provided to clients and caregivers.

·    Undertake any other responsibilities and duties as assigned.

Requirements

·      Possess a diploma certification or relevant social service certification.

·      Candidates without a diploma but with relevant experience may also be considered.

·      Proficient in spoken and written English for client engagement, report writing, and coordination with stakeholders.

·      Ability to communicate in additional languages or dialects may be useful for engaging with diverse community groups.

·      Proactive and responsive in client interactions and outreach efforts

·      Passionate to work in the mental health sector and community service sector.

·      Keen interest in working with people on one-to-one basis or centre-based group activity.

·      A well-organized, meticulous team player who can also work independently.