Social Work Associate (FAM@FSC)

COMPANY DESCRIPTION

Founded in 1978 as Singapore's first family service centre, Allkin Singapore is a community-centric social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life's challenges, build a brighter future, and inspire others to do the same.

RESPONSIBILITIES

The Social Work Associate supports frontline service delivery by triaging enquiries, managing client intakes, providing online counselling support, and assisting social workers/counsellors in case management—especially for complex cases.

Key Responsibilities

1) Enquiry Triage and Client Navigation

• Triage incoming enquiries (walk-in/phone/email/digital channels), gather relevant information, and assess urgency and service fit.
• Provide clear information on available services, eligibility, and next steps; facilitate appropriate referrals to internal/external resources where required.
• Identify risk indicators (e.g., safety concerns, family violence, acute distress) and escalate according to protocols.

2) Intake Management

• Manage end-to-end intake workflow, including scheduling, intake documentation, consent/PDPA-related forms, and baseline information collection.
• Conduct initial intake interviews (in-person/phone/online) within scope, ensuring accurate and sensitive information gathering.
• Maintain up-to-date records and intake status tracking to support timely assignment and follow-up.

3) Case Management Support (Complex Cases)

• Coordinate case-related logistics, such as appointments, inter-agency communications, and other required follow-ups
• Assist with documentation, case notes, reports, and information collation for case discussions, reviews, and referrals.
• Support continuity of care through client reminders, check-ins, and linkage to community resources (as directed).

4) Online Counselling Support

• Provide online counselling sessions within organizational scope, competency, and supervision arrangements.
• Escalate risk issues and complex clinical concerns in accordance with protocols.
• Document sessions promptly and accurately.
• Maintain professional boundaries and confidentiality

5) Networking and liaison with stakeholder

• Support by liaising with key stakeholders
• Documenting reports and information as required by funders

• Diploma in Social Science or related discipline.
• Digitally comfortable, service orientated, client-centric, meticulous, proactive, accountable and able to work under pressure
• Able to work on weekends and weekday evenings

Liberte HR Services Pte Ltd is the designated recruitment partner for Allkin Singapore. As part of the hiring process, you may receive communication from them regarding this opportunity.