Software Engineer (Java)

• Daily monitoring and support of batch jobs.
  


• Perform hotfixes as and when required.
  


• Perform monthly deployments and quarterly DB password change.
  


• Perform assessment and scheduling of batch jobs due to system maintenance activities.
  


• Provide first level support to business users in a timely, effective, and efficient manner.
  


• Collaborate with business partners, third party vendors, and technology teams to achieve effective issue resolution within the specified SLA.
  


• Analyse, document and track all actions taken throughout the lifecycle of the issue.
  


• Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues.
  


• Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users’ requirements.
  


• Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved
  


• Report to the Project Manager pertaining all production support activities.
  


• Participate in system maintenance activities at odd hours when required including midnights, weekends and public holidays.
  

Requirements

• 2-3 years of experience in customer support within an IT environment
  


• Polytechnic or University graduate with IT background
  


• Knowledge and hands-on experience on Unix
  


• Knowledge on messaging systems such as IBM Websphere MQ (good to have)
  


• Knowledge in Java language
  


• Good Oracle SQL knowledge
  


• Availability to work odd hours when required