Software Support Specialist - Start Immediately

Benefits : Performance Bonuses

The Right Individual:

The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Support Specialist to assist our customers with technical problems when using our products and services.

Required Functional Skills:

• Any prior experience in supporting CTI or IVR or PBX or any Agent Desktop Application is preferred.
• Worked at Customer Site handling day-day production issues in a Contact Center environment is preferrred.
• Excellent Customer handling Skills, Engineers worked as in-house engineers/site engineers supporting any application-based Contact center products at customer sites like Bank, Telco are preferred. 

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Company’s Products deployed at customer sites.
• Will work along with the Support Lead, take up support tickets assigned, probe the issue and give possible resolution within the Turn Around Time. 
• Candidates will be trained in Company’s products to give end to end resolutions on usual technical issues raised. 
• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.