Software (Technical) Support Engineer

1. Understand, research, and resolve internal and external application and systems issues. Participate in product testing, documentation reviews, and user conferences. Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled. Provide on-going training to customers for technical and systems issues. Deliver updates and reports to managers, partners and peers Demonstrates conceptual knowledge of theories, practices and procedures within a discipline Applies general knowledge of business developed through education or past experience No supervisory responsibilities; accountable for developing technical contribution Exchanges straightforward information, asks questions and checks for understanding