Solution Designer, Delivery and Distribution Services

Job Description

The Solution Designer is a technical specialist responsible for engineering operational and commercial proposals that bridge customer needs with SingPost’s core capabilities and products. 

His/her mission is to translate complex enterprise requirements into high-quality, executable logistics solutions that drive "wins," maximize internal resource utilisation, and protect profitability through rigorous cost modeling.

Responsibility: 

• Design and engineer end-to-end solutions for the delivery and distribution vertical, ensuring that complex operational workflows meet the specific handling, security, and compliance requirements of Healthcare and Enterprise-grade clients.

• Monitor and manage daily distribution flows at a project level to ensure network performance aligns with strict Service Level Agreements (SLAs) and client KPIs.

• Perform regular audits of operational workflows to proactively identify capability gaps, technical bottlenecks, or inefficiencies; provide actionable recommendations to senior management for process hardening and service upskilling.

• Work with Product Managers to implement and track continuous improvement initiatives, ensuring that "lessons learned" from daily operations and service recovery efforts are converted into permanent workflow enhancements.

• Coordinate internal resource allocation (fleet, manpower, and facility space) between Operations and Commercial teams to maintain an optimal, scalable, and cost-effective distribution network.

• Maintain rigorous cost-control checks at the transaction level, performing detailed cost modeling and identifying variances in fuel, labor, or vendor costs to ensure the operation remains within budget and maintains maximum profitability.

• Analyze network throughput data using operational analytics to suggest tactical shifts in routing, sorting, or first-mile/last-mile processes that improve speed without increasing cost.

• Collaborate with Commercial and Sales teams to validate that proposed technical client solutions and quotations are operationally feasible and commercially viable before they are finalized in RFPs or contracts.

• Liaise between Operations and the Customer, serving as the primary technical point of contact for enterprise clients regarding delivery performance, solution design, and complex service recovery.

Education & Certifications:

• Degree in Supply Chain Management, Logistics or Operations Management

Requirements:

• Minimum of 5 years of relevant work experiences

• Delivery Domain Knowledge: Good understanding of the end-to-end delivery lifecycle, including First-mile collection, Last-mile distribution, Reverse Logistics (Returns), and PUDO (Pick-up/Drop-off) network operations.

• Enterprise-Grade Distribution: Proven track record in executing distribution models for large-scale corporate clients, with a focus on high-service-level requirements and complex routing.

• Sector-Specific Exposure: Prior experience in Healthcare or Retail Distribution is required, with an ability to navigate the unique logistical constraints of these industries.

• Logistics Technology Knowledge: Hands-on proficiency with Transport Management Systems (TMS) and real-time Track-and-Trace platforms; ability to leverage system data to troubleshoot operational delays.

• Operational Costing & Analytics: Experienced in cost modeling and unit economics; able to analyze operational spend, identify variances, and support the development of commercial business cases.

• Data-Driven Decision Making: Skilled in extracting and manipulating operational data to prepare performance reports, heat maps, and commercial impact analyses.

• Requirement Translation: Ability to take complex customer "pain points" and translate them into functional workflow designs and Standard Operating Procedures (SOPs) that meet both industry standards and client KPIs.

• Process Improvement: Demonstrated experience in identifying "on-the-ground" capability gaps and implementing tactical solutions to improve network throughput and quality.

• Tactical Negotiation & Influence: Strong ability to manage and influence internal stakeholders (product manager, operations, technology, customer services) and external clients to ensure seamless service delivery.