Solution Engineer

Position Overview

We are looking for a Solution Engineer with strong systems-level thinking who will also take on system analysis and product management responsibilities, serving as the core technical liaison for an AI-automated painting drone company across Singapore and overseas markets.

This role blends three traditional functions — solution engineer, system analyst, and product manager — and requires you to:

• Engage with clients to capture and clarify technical requirements
• Coordinate between software and hardware R&D teams
• Produce technical solutions and presentation decks
• Support solution consulting, presales activities, and project management
• Own product functions: requirement prioritization, roadmap management, and competitive analysis
• Drive projects to successful delivery and continuously optimize the product

You will be the critical bridge between customers, the sales team, R&D, and company strategy — someone who understands both the technology and the product/business logic.

Key Responsibilities

1. Client Requirements Gathering & System Analysis

• Communicate directly with clients to understand and clarify business requirements
• Translate client needs into System Requirements Specifications (SRS)
• Analyze hardware/software interface requirements and assess system architecture feasibility
• Produce system flowcharts, data flow diagrams, and functional structure diagrams

2. Solution Consulting & Presales Support

• Support the sales team with technical explanations and solution presentations
• Create technical proposal decks, system architecture diagrams, and product demo materials
• Participate in client demos and answer technical questions
• Contribute to the technical sections of tender/RFP documents

3. Software–Hardware Coordination

• Coordinate between the ground station software team and the drone hardware team
• Define communication interfaces, data structures, and system interaction logic
• Track progress of system integration testing
• Help diagnose and troubleshoot system-level issues

4. Project Management & Delivery Support

• Participate in project planning and progress tracking
• Track requirement changes and version iterations
• Help define project milestones and delivery standards
• Support on-site deployment and technical support

5. Product Management Functions (Newly Integrated)

• Requirement collection and prioritization: Consolidate feedback from clients, frontline sales, and internal R&D capacity into a structured Product Requirements Document (PRD), and prioritize based on business value and implementation cost
• Product roadmap management: Help develop quarterly and annual roadmaps for the product, track release cadence, and report progress to the founder and R&D team
• Competitive and market analysis: Regularly research competitors in the industry (e.g., other spray-painting or cleaning drone manufacturers) and provide differentiation recommendations
• Data-driven product optimization: Track real-world usage data post-deployment (operational efficiency, failure rates, customer satisfaction) to inform product iteration
• Cross-functional alignment: Serve as the "single source of truth" for product requirements, ensuring sales, R&D, and clients share a consistent understanding and reducing communication overhead
• UI/UX improvement recommendations: Propose interaction and workflow improvements for the ground station software and product's SaaS platform from the end-user's perspective

Requirements

Basic Qualifications

1. Bachelor's degree or above (Computer Science, Electronic Engineering, Automation, Information Systems, Industrial Design, or related fields)
2. 3+ years of experience in solution engineering, system analysis, technical support, project management, or product management
3. Experience with software-hardware system integration preferred
4. Experience in product management for B2B / industrial hardware products is a strong plus

Technical Skills

1. Understanding of software system architecture and basic development logic
2. Basic programming proficiency (C++ / Python / Java — any one)
3. Familiarity with APIs, communication protocols, and basic data structure concepts
4. Knowledge of embedded systems or drone systems is a plus
5. Familiarity with project management methodologies (Agile / PMP preferred)
6. Familiarity with product management tools and frameworks (e.g., PRD writing, user story mapping, prioritization frameworks such as RICE/MoSCoW) preferred

Communication & Business Skills (Critical)

1. Able to independently produce high-quality technical presentations and product documentation
2. Fluent in both Chinese and English for client-facing technical communication
3. Capable of delivering solution presentations and supporting presales engagements
4. Strong documentation skills (able to independently produce SRS, PRD, and roadmap documents)
5. Business acumen to translate client needs into product features with clear commercial value
6. Customer-oriented mindset with strong communication skills; prior presales or customer-facing solution consulting experience is highly advantageous.

Nice to Have

• Experience with industrial drone projects
• Familiarity with Mavlink or drone ground control stations
• Experience with system integration or IoT projects
• Experience with local Singapore projects
• Experience with government or enterprise tenders
• Experience taking a B2B SaaS / hardware product from 0 to 1
• Experience working as a Solution Engineer or in a customer-facing technical consulting/presales role for industrial technology products.