Spa Receptionist - Join a Market Leader

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Spa Receptionist

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Greet guests/members in a friendly and courteous manner
• Answer telephone & e-mail enquiries promptly and professionally; and channel to appropriate person for assistance
• Efficient in assisting guests/members with treatment recommendations and appointment scheduling, facility use enquiries, handling guest feedback and providing directions
• Maximise the appointment book by allocating the right treatment to the right therapist at the right time and at the right rate, through up-selling of treatments
• Maintain up-to-date knowledge about current promotions and packages, be proficient in all aspects of treatments and facility
• Operate point of sale system and handle all payment transactions accurately
• Learn and use guests’ name whenever possible
• Adjust service to suit guests’ requests, personalised to meet their needs
• Use a Heartist® approach – make the guests Feel Welcome, Feel Heart-Warmed, Feel Incredible and Belong
• Control entry into all areas of the spa facility by restricting all unauthorized individuals
• Ensure cleanliness and appearance of spa reception and other related areas
• Maintain sufficient inventory of supplies for smooth operations of spa reception
• Ensure strict compliance of PCI – privacy of guest information and cash float handling
• Work together with colleagues to ensure guests’ satisfaction at all times by ensuring that safety and service is always the spa’s first priority
• Participate in training activities to improve knowledge and skills
• Follow guidelines provided in Colleague Handbook
• Understand emergency procedures, health & safety requirements, lost & found procedures
• Maintain collaborative working relationships with colleagues & supervisors / managers

Qualifications:

• GCE ‘O’ Levels
• At least 1 year of experience in customer service, preferably in 5-star luxury hotels
• Fluent spoken and written English
• People-oriented and a team player
• Able to work under pressure and independently
• Personal presentation, clean/tidy

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/