Specialist, Enterprise Onboarding Manager

Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships. Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques. Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members. Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes. Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies. Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders. Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions. Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy. Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery. Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations. Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics. 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Provide administrative support to Sales Teams during the onboarding process. Drive merchant growth and retention, either independently or in collaboration with assigned sales partners and integration teams, through referrals or triggered engagements. Support an "Onboarding Lite" functionality, delivering reactive support for a large volume of merchants. Expand product penetration by recommending solutions tailored to a merchant's business model, industry, and unique circumstances, fostering loyalty and long-term relationships. Ensure high-quality merchant integration to maintain competitive parity, increase market share, and boost conversion rates. 7+ years relevant experience. Strong solution-based engagement and relationship management skills is a must. Exceptional stakeholder management and project leadership capabilities. Results-oriented with a focus on meeting and exceeding financial and customer satisfaction goals. Excellent communication skills. This position supports enterprise clients based in markets across APAC, including Japan. Therefore, fluency in English and Japanese is essential. Ability to adapt in a fast-paced environment with competing priorities, adjusting focus as organizational needs evolve. Proven team player with a demonstrated ability to work across cross-functional teams. Ability to work independently in both queue-based and non-queue-based environments. Strong proficiency with PC and internet-based applications. Experience utilizing tools like Salesforce and LinkedIn to build effective customer contact strategies. Experience in Payments (Credit Card, Banking, Online, Offline) or eCommerce comprehensive knowledge is highly valued