Sr Manager, QA

Position Summary: 

Responsible for the management of the Illumina Laboratory Service’s (ILS) Quality Assurance activities and team for the Singapore site.   

Responsibilities:  

• Act as the clinical quality system manager for ILS-SG. Ensure the Quality Systems are established, implemented, and maintained in compliance with all appropriate quality standards and regulations 

• Promote the awareness of user’s needs and requirements throughout ILS-SG. 

• Lead reporting to ILS-SG Leadership on the performance of the QMS and any necessary improvements, including preparing and hosting Management Reviews  

• Builds and leads a team of Quality Assurance Staff for ILS QMS & Compliance activities in Singapore. 

• Makes recommendations on resource needs and facilitate procurement of resources, resolution of resource conflicts, and business justifications and/or trade-offs related to resource utilization. 

• Grows talent within the organization by leading employee development initiatives. 

• Participates in the definition of area goals and drives teams to deliver on goals. 

• Drives continuous improvement initiatives to advance quality processes and capabilities. 

• Identify, maintain and communicate performance metrics for the QMS.  

• Co-ordinate and host QMS assessments by external bodies. Plan actions for any improvements  to address the outcome of these assessments. 

• Work with ILS Leadership to resolve complaints, develop corrective actions and monitor the effectiveness of resolutions. 

• Work with global ILS quality management to exchange best practices and co-ordinate improvement to quality processes and team development. 

• Responsible for exhibiting professional behaviour with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices. 

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs. 

Requirements:  

• Experience in quality assurance in laboratory services or related standards (ISO15189, ISO17025, ISO13485) and/or HCSA licensing. 

• Extremely strong communication, interpersonal skills and customer focus. 

• Strong leadership skills with demonstrated ability to effectively work across teams and functions. 

• Experience in implementing and leveraging metrics. 

• Adaptable to fast-paced, dynamic work environment and shifting demands. 

• Considerable experience in managing people/resources effectively to accomplish established goals. 

• Proven capacity to effectively manage and escalate risk. 

• Must be open-minded, collaborative and able to work in a non-hierarchical, matrix organization. 

• Must be able to look at processes at a high level as well as zoom in on a detailed level. 

• Project management skills preferred. 

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities. 

Experience/Education: 

• Managers at this level may become involved in elevated issues arising from daily activities. 

• Applies broad management, functional expertise/knowledge to subordinates managers and staff members.   

• Will have developed key relationships with important internal stakeholders, customers and suppliers.  

• Requires Bachelor's degree, may require an advanced degree (Master's), in applicable field or equivalent.  

• Typically has significant work experience, with considerable management experience.