Sr Manager, Technical Account Management

Oversee and solve complex technical challenges for important customers Identify upsell and optimization opportunities Guide Technical Account Managers in issue escalation and clearing roadblocks Influence the product roadmap and lead initiatives to execution Plan to future-proof integrations and establish high-functioning teams Post-Go-Live Technical Ownership Own the end-to-end technical health of live digital wallet partnerships Serve as the primary technical point of contact for partners post launch Maintain deep understanding of partner integrations and dependencies Establish long-term trusted relationships with partner engineering and operations teams Work closely with Product, Engineering, SRE, Risk, and Operations teams Translate partner production feedback into actionable platform insights Support partner expansion into new regions, corridors, or volumes post-launch Ensure operational readiness for scale events and seasonal peaks Contribute to standardization of post-launch support models 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Technical Account Management, Platform Operations, or Solutions Engineering Proven experience managing live production integrations Strong incident leadership and structured problem-solving skills Ability to communicate complex technical issues clearly to partners High-availability, high-volume payment platforms Global wallet partners and multi-region operations SRE practices, SLAs, SLIs, and error budgets