Job Description - Station Operations Manager (Cold Chain)

Job Overview

We are seeking an experienced Station Operations Manager (Cold Chain) to oversee end-to-end temperature-controlled logistics operations. This role is critical in ensuring the efficient, timely, and compliant delivery of cold chain products while maintaining high service levels and operational excellence. You will lead a team on the ground, optimise processes, and drive continuous improvements across the supply chain.

Key Responsibilities

1. Operations & Capacity Planning

Ensure sufficient capacity for parcel collection and delivery

Drive high SLA performance and timeslot adherence

Minimise product damages and defrosting incidents

2. Cost & Performance Management

Manage operating costs in line with budget targets (~$350K/month)

Monitor financial and operational performance metrics

Implement cost optimisation initiatives

3. SOP Governance & Compliance

Ensure adherence to operational SOPs across processes, equipment, and facilities

Maintain compliance with cold chain handling standards

Drive consistency in execution across the station

4. Process Improvement & Optimisation

Identify and lead continuous improvement initiatives (Lean, Kaizen, Six Sigma)

Optimise workflows to enhance efficiency and productivity

Drive operational innovation and scalability

Leadership & Team Management

Lead and develop a team of ~20 staff (supervisors, drivers, sorters)

Set performance goals and drive accountability across the team

Act as the primary communication channel for policies and updates

Work hands-on with the team on the ground to resolve issues and remove barriers

Requirements

Experience & Skills

3–5 years of experience in logistics, distribution, or cold chain operations

Proven experience managing teams of 10+ employees

Strong analytical and problem-solving skills with data-driven decision-making

Experience in Lean, Kaizen, or Six Sigma methodologies (preferred)

Ability to thrive in a fast-paced, high-pressure environment

Strong communication and stakeholder management skills

Bachelor’s Degree in Supply Chain, Operations, or related field

Lean Six Sigma Green Belt is an advantage

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Station Operations Manager (Cold Chain)