Store Layout & Flow Optimization Manager

Role Responsibilities:

Store Layout & Planning

• Design and optimize store layouts for new openings across APAC, including front-of-house, back-of-house, prep, cashier, and pickup areas
• Develop standardized layout models for different store formats (street stores, mall stores, kiosks, etc.)
• Ensure layouts comply with local regulations and operational constraints

Flow Optimization

• Analyze customer and staff movement to eliminate bottlenecks and improve production speed
• Design optimal order-to-pickup flow while minimizing conflicts between customer and staff movement
• Optimize workstation and equipment placement using peak-hour and order-mix data

Execution & Standardization

• Review and approve layout, equipment, and M&E drawings
• Participate in store opening and refurbishment site inspections to ensure design accuracy
• Build and maintain APAC-wide Layout & Flow standards, SOPs, and approval processes

Cost & Efficiency

• Improve sales per square meter through smarter layout and flow design
• Reduce unnecessary equipment, labor inefficiencies, and space waste
• Partner with supply chain and equipment teams to ensure operationally efficient setups

Collaboration & Continuous Improvement

• Work closely with Operations, Training, Design, Engineering, Suppliers, and Franchise Partners
• Use data insights to continuously optimize store performance across the region

Role Requirements:

• Bachelor’s degree or above (Architecture, Interior Design, Operations, Industrial Engineering, or related fields preferred)
• 3+ years of experience in restaurant chain layout planning, operational optimization, or restaurant engineering
• Strong understanding of beverage, coffee, or QSR operations and customer flow
• Ability to read and review layout, M&E, and equipment drawings
• Experience working across multiple APAC markets or strong cross-cultural communication skills
• Proficiency in CAD, SketchUp, Visio, or similar tools