Supervisor

Job Summary

• Lead club operations to deliver efficient service and a positive guest experience. Support and coach team members, manage inventory and cash transactions, and assist in operational planning to ensure smooth service flow and resolve issues promptly.

Responsibilities

• Deliver prompt, efficient service to guests while representing the company positively
• Complete opening and closing duties accurately and on schedule
• Support and encourage team members in executing daily tasks effectively
• Monitor club operations including inventory management, beverage service quality, cash transactions, comps, and voids
• Assist the Operation Manager in deploying staff, managing drink flow, and maintaining service sequence across all shifts
• Resolve service disruptions and guest complaints quickly and professionally
• Coach and develop team members by providing ongoing performance feedback to improve effectiveness
• Monitor staff performance to identify training needs and growth opportunities
• Respond to guest inquiries and provide informed recommendations
• Perform additional duties as assigned

Preferred competencies and qualifications

• Minimum 2 years’ experience managing club operations and leading teams
• Strong passion for hospitality and lifestyle sectors, committed to long-term career growth
• Proven ability to develop people’s skills and solve problems positively with a can-do attitude
• Effective time management and communication skills
• Collaborative team player who genuinely cares about team and guest experience