Supervisor (Operations & Administration)

Key Responsibilities:

* Supervise and coordinate daily service operations to ensure efficiency and quality standards are met.

* Monitor operational performance and implement process improvements where necessary.

* Lead, coach, and support operational staff to achieve service and productivity targets.

* Develop work schedules and oversee manpower allocation.

* Ensure compliance with company policies, workplace safety requirements, and service standards.

* Handle operational issues and customer escalations professionally and effectively.

* Prepare operational reports, performance summaries, and management updates.

* Maintain accurate records, documentation, and administrative files.

* Coordinate with vendors, suppliers, and external stakeholders regarding operational requirements.

* Support budgeting, procurement, inventory tracking, and cost-control initiatives.

* Assist management in developing and implementing operational policies and procedures.

* Monitor administrative processes to ensure timely completion and compliance.

Requirements:

* Minimum 7 years of experience in operations, service management, administration, or a related environment.

* At least 2 years of supervisory or team leadership experience.

* Strong administrative, organizational, and multitasking skills.

* Experience preparing reports and managing operational documentation.

* Excellent communication and interpersonal skills.

* Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.

* Ability to work independently and manage multiple priorities.