Supervisor,Bus Operations (Interchange)

Job Purpose

Operation supervisor, Bus Interchange is an integral role in SMRT Buses. Reporting to Interchange Manager and together with rest of the operation supervisors and officers, he/she oversees Bus Interchange operations to provide efficient bus services to passengers. This includes managing bus services, facilities & security, as well as assigning duties to the staffs. He/she also liaises with vendors to carry out maintenance work and acts as the liaising officer for lost and found items.

Responsibilities

Safety & Service

• Conduct safety checks and safety engagement to Bus Captains and Interchange staffs
• Site coordination for serious accidents
• Manage commuter complaints/compliments
• Oversee traffic and crowd control, and passenger service office operation

Operations

• Conduct diversion/road works/shifting of bus stops briefing/bus stop survey
• Assist Interchange Manager for service route runtime revision
• Conduct service performance investigations and preliminary investigations on accidents
• Oversee staff management of Operation Officers and bus service representatives
• Manage bus bridging and free bus ride operations

Facilities & Maintenance Management

• Facilitate external / internal visits (i.e. SPF CCTV viewing)
• Conduct first parade task checks, routine premise checks and closure of audit follow up
• Conduct Bus Interchange system functionality checks and periodic checks for unmanned terminals
• Manage premise cleaners and security guards

Qualifications & Work Experience

• Minimum diploma in any field
• Fire safety manager and experience in transport operation management will be a bonus

Skills

Technical skills include:

• Microsoft office
• First aid
• Class 3/3A, 4/4A (Optional)

Generic skills include:

• Great communication skills
• Problem solving skills
• Able to work in a fast-paced environment
• Stress resilient
• Able to function in a team and as an individual
• Man management and Stakeholders’ engagement

SMRT Buses Ltd, a subsidiary of SMRT Corporation, is one of Singapore’s major public bus operators. Anchored on our core competencies in operations, maintenance and training bus professionals, we operate bus services and manage bus depots and interchanges.

As the second largest public bus service operator in Singapore, we strive to deliver the best-in-class commuter experience by valuing commuters as our operational focus, developing our people as a key differentiator and innovating as an enabling strategy.

We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.