Support Engineer (Medical Devices)

About Us

CardioScan is a global leader in cardiac diagnostics, delivering accurate, timely heart health insights through innovative technology, cloud-based software, and expert analysis. We support healthcare professionals across 11 countries, process over 850,000+ cardiac tests annually, and continue to grow rapidly as demand for high-quality diagnostics increases.  This is an exciting time to join a business that is scaling, investing in its people, and expanding its global footprint.

About the role

The Support Engineer (Medical Device) will deliver biomedical and IT technical support to clients by diagnosing and resolving device, software, and networking issues both remotely and onsite. You will drive biomedical SOP adherence, support testing and validation, and maintain strong client relationships to ensure optimal device performance and customer satisfaction.

Please note: This position requires applicants to hold Singapore citizenship or permanent residency (no Employment Pass or S Pass sponsorship available).

Responsibilities

• Lead the execution of Biomedical Standard Operating Procedures (SOP) to support device testing and validation processes


• Perform onsite troubleshooting and conduct annual preventive maintenance on medical devices to ensure operational reliability


• Respond promptly to biomedical and technical support tickets, providing effective solutions remotely or onsite


• Collaborate with hospital Biomedical Engineering (BME) and Medical Device Management (MMD) teams during annual device testing and validation activities


• Install new device hardware, software, and networking systems, ensuring seamless integration and functionality


• Diagnose and resolve complex medical device, networking, and software issues to minimize downtime


• Propose simple, effective solutions to technical problems to enhance device performance and user experience


• Deliver basic troubleshooting guidance to clients to empower their independent issue resolution


• Support internal IT requirements by maintaining and troubleshooting hardware and networking systems


• Maintain strong client relations through clear communication and professional support


• Document and complete detailed job reports to track service activities and outcomes
  

Must-Haves

• Diploma or degree in engineering or computer science, or relevant certification


• Experience in biomedical QA/QC testing or technical support engineering


• Proficient knowledge of hardware and networking systems


• Skilled in using remote access tools such as TeamViewer


• Ability to troubleshoot complex software and hardware issues effectively


• Strong communication skills to convey technical information clearly


• Critical thinking skills to analyze and resolve technical challenges


• Positive attitude and professional interpersonal skills


• Ability to work cross-culturally and under pressure.
  
  

Why Work with us?

• Be part of a mission-driven healthcare business improving patient outcomes


• Gain exposure to a global organisation with strong growth momentum


• Learn from experienced sales, clinical, and technical teams


• Access structured development, training, and career progression opportunities


• Enjoy a supportive, collaborative workplace culture.