Number of Applicants
:000+
**We would accept application CVs sent in English only**
We are:
Zota is a payment gateway technology hub, serving as a one-stop-shop for online businesses, enabling them to accept payments from anyone, anywhere. We are connected to over 1000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods, on one payment page.
About the opportunity:
Our Support Team is looking for a Support Representative who is passionate about addressing and solving customer issues, to join us in our Singapore office. This is a great opportunity to join a growing Support Team in the FinTech industry.
If you are someone who thrives in a fresh, fun, and dynamic team environment and is looking to grow in a long-term position - this could be the role for you!
What you will do:
Address and solve customer issues through email, Slack, and Skype
Cooperate with other online platform representatives
Help customers with API integration to our gateway
Build and maintain the processing environment
Identify and document bugs and features
Handle correspondence with merchants and various third parties
Manual QA of integrations with our partners
Experience in technical/customer support
Strong organizational, analytical, written, and verbal communication skills
Passion for troubleshooting and constant self-learning
Superb attention to detail
Ability to quickly learn and adapt to new features and innovations
Willingness to learn and initiate
Advanced efficiency in Microsoft Office, G-suite, Zoom, Slack, and Trello.
What happens after you apply?
Our recruiting team is invested in creating the best candidate experience possible, so we will be in touch, once we have reviewed your CV, regarding any next steps. In the meantime, you can check our website pages to learn more about us.
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