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Systems Support Specialist

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Job Description - Systems Support Specialist

Summary

In APAC, our fast-growing, multicultural team spans Singapore, India, and Australia—working together across time zones to support customers and colleagues with resilience, integrity, and innovation.

We are now looking for a Systems Support Specialist to join our APAC team. This role is perfect for someone who enjoys solving problems, supporting internal users, and working with business systems (including CRM/Salesforce).

Job description

What You Will Do

As our Systems Support Specialist, you will be the first point of contact for internal colleagues across APAC. Your responsibilities include:

Daily Support & User Engagement

  • Provide first-line and second-line support for business systems through tickets, walk-ups, and virtual channels

  • Communicate with end-users to clarify incidents and requests, ensuring timely and accurate resolution

  • Investigate, troubleshoot, and resolve system incidents and user queries

CRM & Systems Operations

  • Support CRM administration (Salesforce experience is a plus)

  • Assist in reviewing, testing, and validating new or modified business systems

  • Develop test data, evaluate results, and provide structured feedback

Documentation & Process Improvement

  • Create, maintain, and distribute user manuals, guides, and support documentation

  • Maintain and enhance system support processes and knowledge bases

  • Monitor and report on incident trends to help improve service quality

What We’re Looking For

Education & Experience

  • Bachelor’s degree in Information Systems or a related field

  • 2 years of experience in application support or business systems support

  • Experience with Salesforce or CRM platforms is advantageous

Skills & Competencies

  • Strong analytical thinking and a structured, process-oriented mindset

  • Excellent communication skills, able to work effectively with both technical teams and business stakeholders

  • Strong time management and ability to prioritize in a multi-country environment

  • Fluent in business English

  • Comfortable working in cross-functional, multicultural teams

  • Reliable, detail-oriented, proactive, and willing to learn

#LI-PY1 #LI-Hybrid #associate

Benefits

Health & well-being

  • Comprehensive health insurance: Coverage that includes dental care, to keep you at your best
  • Gym perks: Subsidized gym membership to release endorphins at one of Singapore’s premium gyms

Family

  • Team sprit & recognition: Regular cohesive, team-events that bring everyone together
  • Time to recharge: Generous leave policies for vacations and all of life’s big moments

Office

  • Modern office perks: Award-winning facilities that recharges the body, mind and soul
  • Centrally located: Located right in the heart of Singapore’s CBD, amidst greenery and mouth-watering food options

Other

  • Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers
  • Fuel your growth: Access to world-class learning platforms and development opportunities

Primary location

Singapore

Additional locations

Time type

Full time
Original job Systems Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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