TCM Clinic Manager

Responsibilities

• Oversee operations on a day-to-day basis within the TCM Treatment (Acupunture , Chinese Medicine, Tuina, Moxi and other wellness treatment) and communicate regularly and efficiently with management on all operational aspects.
• Lead team to maximize treatment bookings and yield management
• Assist with the planning and execution of business plan, capital and operating budgets.
• Prepare monthly financial reports and forecasts.
• Ensure completion and accuracy of staff commission, payments administration of Contractors and Vendors in a timely manner for submission to Finance and Payroll
• Conduct team training and internal audits to ensure adherence of departmental and facility policies and standards
• Review Members’ feedback, market and industry news to introduce or improve services, programs that allows a successful operation that increases Member positive experiences and usage.
• Ensures prompt resolution to Member complaints and develops communication channels that promotes Member engagement.
• Manage the operations and retail department’s procurement process, allocation, supplies, inventories and purchasing.
• Regular competitive analysis and benchmarking with hospitality and related industries for products, program and services.
• Identify opportunities for both IT and non-IT systems and processes that can enhances the respective business unit’s efficiency.

Requirements:

• Diploma / Degree in Hospitality or Spa Management will be an advantage
• 2 years’ experience in a management role, administration and operations.
• Able to work on weekends and Public Holidays.
• TCM Clinic/Spa Operations preferably with knowledge on TCM and health
• Analytical skills - ability to read, analyze, interpret and write reports on financial positions.
• Planning, developing and implementing policies, procedures
• Relevant experience in retail functions, analysis, pricing and stock controls
• Strong communication, interpersonal, and leadership skills, able to work well in a team