Technical Assistant

Job Description

As a Technical Assistant, this role will provide specialist administrative and technical support to underwriting teams for specific class or classes of business. You will be responsible for the end-to-end management of underwriting files, data quality, compliance checks, alongside broker and internal stakeholder liaison, ensuring the smooth running of the underwriting process.

This role offers potential career progression into Canopius' Underwriting or Operational functions depending on individual development.

Responsibilities

Key Responsibilities

• Submission logging on behalf of all lines of business, including file creation.
• Supporting Canopius Shared Services, India with risk data entry into our policy administration system, assisting with procedural requirements, system support, technical knowledge and query management.
• Undertaking risk, endorsement and declaration data entry as required, in an accurate and timely manner.
• Taking responsibility for quality control, audit and query resolution on data entry work conducted by Canopius Shared Services, India.
• Producing and providing regular and ad-hoc data and reporting to Underwriting teams and Management, including commentary as required
• Engaging regularly with Technical Assistants and Underwriting teams to ensure efficient file and query management.
• Building and maintaining strong relationships with Underwriting teams through communication and quality of service.
• Contributing to the maintenance of procedures, ensuring they remain current for all teams across Underwriting Operations through regular review, update and creation as necessary.
• Providing 'technical' support for underwriters and other colleagues across the business, as required.
• Assisting in the monitoring and completion of exception reports, completing follow up actions as required, within service level agreements.
• Working to ensure Key Performance Indicators are met on a monthly basis, through quality, timeliness and service. Proactively providing feedback and resolution to management when they cannot or have not been achieved.
• Supporting other members of the team, covering tasks and responsibilities as required, for example, during absence.
• Actively contributing to change and transformation initiatives, acting as an SME and assisting IT, Change or other departments as required.
• Actively contributing to continuous improvement, providing recommendations and supporting colleagues with improvement activities.
• Maintaining excellent communication with team members, the wider management team and internal as well as external stakeholders.
• Assisting where necessary in the oversight and monitoring of the handling and agreement of premium messages from Xchanging, assisting with and processing any complex cases as required.
• Assisting where necessary in regulatory and market reporting or monitoring.
• Undertaking ad hoc tasks in relation to the Underwriting Operations function, as directed by the management team.

Qualifications

Skills and Experience

• Accuracy and numeracy
• A problem-solver, driven to find solutions.
• Able to communicate effectively with colleagues and external stakeholders through written and verbal communication
• Highly motivated, team player capable of working on own initiative.
• Ability to manage time, meet deadlines and prioritise tasks
• Willing to work towards Singapore College of insurance exams.
• An interest in a career in London Market Insurance
• Proficient in Microsoft Applications such as Excel and Outlook.

About Us

Our benefits

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, pension contributions, flexible benefits, discretionary bonus, insurances including health (family) cover, and many other benefits to enhance financial, physical, social and psychological health.

About Canopius

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd's of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.