Technical Business Analyst (SAP Basis)

Company : Ethos Beathchapman

Job Type : Full Time

Singapore

Number of Applicants

000+

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Job Description - Technical Business Analyst (SAP Basis)

Contract Type:

Permanent

Location:

Singapore, Singapore

Date Published:

13-May-2026

Salary:

Overview
We are looking for a Business Analyst with strong technical exposure to join an IT team supporting mission-critical systems in a hybrid (cloud and on-premise) environment.
This role combines business analysis, system operations, and cloud infrastructure support. You will work closely with Finance, IT, and external vendors to translate business needs into system solutions while ensuring high system availability, security, and operational efficiency.

Key Responsibilities

Business Analysis & Stakeholder Management

Partner with business and IT teams to gather and translate requirements into system solutions
Apply design thinking to improve user experience and business processes
Act as the main liaison between stakeholders, technical teams, and vendors
Manage expectations and drive alignment across multiple stakeholders

System Operations & Support

Manage and maintain Windows and Linux systems in hybrid environments
Support critical enterprise systems such as finance platforms, booking systems, and operational applications
Troubleshoot issues during system integration testing (SIT) and user acceptance testing (UAT)
Handle incident, service request, and change request activities

Cloud & Infrastructure

Support cloud platforms (AWS, Azure) integrated with on-premise systems
Maintain high availability and disaster recovery setups
Work on infrastructure improvements and system reliability initiatives

Monitoring & Incident Management

Implement and manage system monitoring tools (e.g. Nagios, Zabbix, CloudWatch)
Respond to incidents affecting operations and perform root cause analysis
Ensure minimal downtime for critical systems

Automation & Configuration

Use scripting and automation tools (e.g. PowerShell, Bash, Terraform, Ansible)
Maintain system configurations and deployment standards
Support system updates, patching, and environment changes

SAP & Enterprise Systems Support

Support enterprise system operations (including SAP environments where applicable)
Assist with system configuration, transports, and updates
Collaborate with internal and external teams on system changes and deployments

Security & Compliance

Ensure systems comply with security standards (e.g. PCI-DSS, PDPA, GDPR, SOC2)
Manage user access, provisioning, and security controls
Support audits and ensure protection of sensitive data

Vendor & Service Management

Coordinate with vendors and support teams to resolve issues within SLA
Review incident trends and identify improvement opportunities
Ensure service quality and continuous improvement

Documentation & Governance

Maintain system documentation, processes, and architecture records
Support infrastructure planning and system landscape management

Requirements

Education

Degree in Information Technology, Computer Science, Business, or related discipline

Experience

Minimum 3 years of experience in IT systems, infrastructure, or technical business analysis
Experience in hybrid environments (cloud + on-premise)
Hands-on exposure to Windows/Linux systems
Familiarity with AWS or Azure

Technical Skills

Basic understanding of networking (DNS, VPN, VLAN)
Scripting experience (PowerShell, Bash, or Python) is a plus
Experience with monitoring tools and incident management

Preferred Experience

Exposure to enterprise systems (e.g. SAP or similar platforms)
Experience in 24/7 operational environments
Familiarity with compliance frameworks (PCI-DSS, GDPR, ISO 27001)
Relevant certifications (AWS, Azure, Security, or SysOps)

Key Competencies

Strong stakeholder management and communication
Problem-solving and analytical thinking
Ability to balance business and technical perspectives
Attention to detail and adaptability in fast-paced environments

ST
Reg No. R1768414
BeathChapman Pte Ltd
Licence no. 16S8112

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Technical Business Analyst (SAP Basis)

Job Description - Technical Business Analyst (SAP Basis)

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