TECHNICAL CLIENT SERVICES MANAGER, APAC

Company : 360 Treasury Systems Ag

Job Type : Full Time

Singapore

Number of Applicants

000+

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Job Description - TECHNICAL CLIENT SERVICES MANAGER, APAC

As a Technical Client Services Manager, you'll be part of a global team, providing exceptional support to our customers throughout their journey with 360T, one of the leading Foreign Exchange platforms worldwide. You'll tackle a diverse range of tasks in a stimulating SaaS environment, serve as the primary contact for our clients, and enjoy significant growth opportunities. This role includes weekend availability, offering flexibility and variety in your work schedule.
As 360T operates a 24/7 global support model, including weekends, this role requires a flexible mindset and occasional weekend availability to ensure seamless client coverage and continuity across time zones in a true follow-the-sun approach.

Deliver outstanding service to both new and existing customers
Cultivate and maintain strong relationships with key client intermediaries
Address and resolve technical issues or business workflow challenges during initial client interactions
Assist clients in diagnosing hardware infrastructure problems
Identify software issues and collaborate with internal teams to find solutions
Efficiently manage the escalation process for unresolved incidents
Investigate and resolve trading issues
Conduct regression testing across our platform's full range of products and features
Support account managers and clients during “go live” phases, resolving connectivity and technical issues with our Java-based client software
Keep your knowledge of company products and services up-to-date and share it with clients

Bachelor's degree in a related field, university degree, or equivalent; computing-based disciplines preferred, but other degrees considered based on experience
Understanding of fundamental IT concepts: Java, TCP/IP, MacOs, Windows, web technology, log file analysis, performance/connectivity troubleshooting
Experience in client services, middle office, or back office within a global markets sales & trading division, FX, or treasury environment
Exceptional customer service skills, detail-oriented, and service-focused
Excellent organizational skills, ability to work under pressure, and meet tight deadlines
Ability to communicate technical/product information to non-technical audiences
Self-motivated with a proactive work ethic and consistently high output
High proficiency in spoken and written English
Collaborate closely with global client service teams to ensure consistent, 24/7 support as part of our follow-the-sun coverage model, including weekend shifts.

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Singapore and is available immediately.If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date by clicking the "Apply" button.Cindy Tan
Head of People Operations, APAC

Send email
1 George Street #20-04A
Singapore 049145

Original job TECHNICAL CLIENT SERVICES MANAGER, APAC posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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TECHNICAL CLIENT SERVICES MANAGER, APAC

Job Description - TECHNICAL CLIENT SERVICES MANAGER, APAC

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