Logo-of-360-Treasury-Systems-Ag-hiring-for-jobs-in-Singapore-on-GrabJobs

TECHNICAL CLIENT SERVICES MANAGER, APAC

icon building Company : 360 Treasury Systems Ag
icon briefcase Job Type : Full Time
icon geo-alt Singapore

Job Description - TECHNICAL CLIENT SERVICES MANAGER, APAC

As a Technical Client Services Manager, you'll be part of a global team, providing exceptional support to our customers throughout their journey with 360T, one of the leading Foreign Exchange platforms worldwide. You'll tackle a diverse range of tasks in a stimulating SaaS environment, serve as the primary contact for our clients, and enjoy significant growth opportunities. This role includes weekend availability, offering flexibility and variety in your work schedule.
As 360T operates a 24/7 global support model, including weekends, this role requires a flexible mindset and occasional weekend availability to ensure seamless client coverage and continuity across time zones in a true follow-the-sun approach.
  • Deliver outstanding service to both new and existing customers
  • Cultivate and maintain strong relationships with key client intermediaries
  • Address and resolve technical issues or business workflow challenges during initial client interactions
  • Assist clients in diagnosing hardware infrastructure problems
  • Identify software issues and collaborate with internal teams to find solutions
  • Efficiently manage the escalation process for unresolved incidents
  • Investigate and resolve trading issues
  • Conduct regression testing across our platform's full range of products and features
  • Support account managers and clients during “go live” phases, resolving connectivity and technical issues with our Java-based client software
  • Keep your knowledge of company products and services up-to-date and share it with clients 
  • Bachelor's degree in a related field, university degree, or equivalent; computing-based disciplines preferred, but other degrees considered based on experience
  • Understanding of fundamental IT concepts: Java, TCP/IP, MacOs, Windows, web technology, log file analysis, performance/connectivity troubleshooting
  • Experience in client services, middle office, or back office within a global markets sales & trading division, FX, or treasury environment
  • Exceptional customer service skills, detail-oriented, and service-focused
  • Excellent organizational skills, ability to work under pressure, and meet tight deadlines
  • Ability to communicate technical/product information to non-technical audiences
  • Self-motivated with a proactive work ethic and consistently high output
  • High proficiency in spoken and written English
  • Collaborate closely with global client service teams to ensure consistent, 24/7 support as part of our follow-the-sun coverage model, including weekend shifts.
We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Singapore and is available immediately.If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date by clicking the "Apply" button.Cindy Tan
Head of People Operations, APAC
 
Send email
1 George Street #20-04A
Singapore 049145
Original job TECHNICAL CLIENT SERVICES MANAGER, APAC posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job
thunder icon

Get your Resume Reviewed for Free

Similar Technical Client Services Manager Jobs in Singapore

thunder icon

Get your Resume Reviewed for Free

GrabJobs singapore
facebook icon instagram icon linkedin icon

GrabJobs is the no1 job portal in Singapore, connecting you to thousands of jobs fast! Find the best jobs in Singapore, apply in 1 click and get a job today!

Mobile Apps

GrabJobs iOS App logo GrabJobs Android App logo GrabJobs Huawei App logo

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.

Privacy Policy Terms of Use