Technical Executive

We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.

Job Responsibilities:

• Perform installation, maintenance, and repair tasks for systems.
• Diagnose technical issues and implement solutions.
• Conduct inspections to ensure equipment functionality.
• Test equipment performance and troubleshoot malfunctions.
• Collaborate with engineers and other team members to resolve complex problems.
• Provide technical support to customers or end-users.
• Develop and support software including applications, database integration, interfaces and new functionality enhancements.
• Work with team members in customer support, field test and deployment
• Perform bug fixing and improvement of current application framework
• AutoCad or Professional Technical 2D drawing.

Requirements:

• Previous experience in technical support on-site is preferred.
• Experience with or a keen interest in smart home technology is preferred.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal abilities. Proficiency in Mandarin is advantageous.
• Ability to work effectively in a team-oriented environment.
• Positive attitude and eagerness to learn and adapt.
• Familiarity with technical support tools and software.
• Basic understanding of networking, software applications, and troubleshooting methodologies.
• Excellent problem analysis and innovation skills
• Added bonus: Knowledge on Zigbee & Zigwave