Key Accountabilities

• Keep guest-facing and back-of-house technical systems safe, available, compliant and maintained to agreed standards.
• Lead PPM, statutory inspections, defect management and asset lifecycle planning.
• Plan and evidence compliance with relevant Singapore licensing, SCDF fire-safety, EMA/LEW and landlord/building requirements.
• Drive a proactive safety culture across technical work, contractors, projects and daily operations.
• Support new displays, seasonal features, events, refurbishments and capex projects with strong planning, risk control, cost discipline and handover.
• Develop team capability, coverage, training and safe working practices.

Safety, Compliance and Risk Management

• Maintain compliance with Merlin Health, Safety & Security policies, site procedures and local requirements.
• Own the technical compliance calendar for statutory inspections, certifications, permits and required testing.
• Ensure risk assessments, method statements, permits-to-work and safe systems of work are completed and followed.
• Ensure incidents, near misses, hazards and defects are reported, investigated and closed on time.
• Keep accurate, audit-ready records for inspections, maintenance, defects, modifications, contractors, training and sign-offs.
• Act immediately to make safe any equipment, area or process presenting risk to guests, employees, contractors or the business.

Maintenance and Asset Reliability

• Deliver daily technical opening and closing checks.
• Maintain building fabric, M&E, lighting, AV/show systems, interactive exhibits, effects, wax figure environments, workshops, tools and equipment.
• Ensure tools and equipment are serviceable, safely stored, calibrated where required and available for operational needs.
• Maintain humidity, temperature and environmental controls to protect wax figures, sets, technology and guest comfort.
• Track asset condition, recurring defects and downtime; implement root-cause fixes.
• Maintain sufficient spares, consumables and backup equipment to support safe operation and reduce downtime.

Show, Display and Guest Experience Support

• Ensure lighting, audio, visual, effects and interactive systems deliver a high-quality visitor experience.
• Maintain wax figure displays, sets, props, show scenes and guest-facing effects to required presentation standards.
• Respond quickly to defects, prioritising safety, guest impact, business impact and compliance risk.
• Partner with Operations, Studio and Growth teams on launches, seasonal activations, VIP visits and trading peaks.
• Ensure adequate technical cover during opening hours, peak periods, weekends and public holidays.

Contractor, Vendor and Landlord Management

• Manage contractors and service providers for safe work, quality delivery, value for money and site-rule compliance.
• Coordinate with landlord/building management and external parties on building systems, access, shutdowns, permits, inspections and emergency interfaces.
• Ensure contractors are inducted, supervised and accountable for safe systems, quality, documentation and timely completion.
• Challenge contractor recommendations where appropriate and seek alternatives without compromising safety or compliance.

Budget, Procurement and Projects

• Manage maintenance budgets, repair spend, consumables, equipment hire, service contracts and shutdown expenditure.
• Support capex planning and deliver assigned technical projects, refurbishments, displays and upgrades from scope to handover.
• Maintain spares and consumables inventory to reduce downtime and improve spend predictability.
• Ensure project works include risk assessment, operational readiness, staff training, documentation and post-launch support.
• Identify cost-effective maintenance and replacement solutions while protecting safety, compliance, show quality and guest experience.

People Leadership

• Lead, coach and develop the technical team with clear priorities, performance expectations and safety standards.
• Plan rotas, leave cover, training, competency records and deputising arrangements for safe, effective coverage.
• Ensure the team has the skills, tools, PPE and confidence to work safely and effectively.
• Build collaboration with the wider attraction management team and share technical knowledge in a service-oriented way.
• Promote ownership, risk awareness and continuous improvement within the team.

Decision Making and Autonomy

• • Prioritises maintenance, defect rectification and technical response based on safety, compliance and guest/business impact.
  • Approves routine technical work, contractor attendance and maintenance spend within delegated authority.
  • Escalates immediately to the General Manager and relevant stakeholders where risks exceed competence, budget authority, compliance thresholds or business continuity tolerance.
  • Can stop work or restrict use of equipment, displays or areas where safety or compliance is compromised.

About you - Experience, Qualifications and Skills

• Minimum Diploma in a related field, with relevant foundational knowledge.
• At least 5 years of experience in a similar role, including exposure to leadership or supervisory responsibilities.
• Proven technical/facilities leadership experience in a visitor attraction, entertainment, hospitality, retail, leisure, museum, theatre, F&B complex or similar high-footfall environment.
• Strong working knowledge of M&E, building fabric, AV/show systems, lighting, control systems, fire/life-safety systems and contractor management.
• Good understanding of Singapore safety and facilities compliance; experience with SCDF, EMA/LEW, licensing authorities, landlords or building management is highly desirable.
• Electrical, mechanical, facilities management, building services or engineering qualification preferred; relevant hands-on trade background considered.
• Experience managing maintenance budgets, service contracts, shutdowns and small-to-medium technical projects/capex works.
• Strong safety mindset, practical problem-solving, disciplined documentation and calm incident response.
• Able to coach technicians, set standards, manage performance and build cross-functional trust.
• Fluent English required; additional local languages commonly used in Singapore operations are advantageous.
• Able to work weekends, public holidays, early mornings, evenings or emergency call-outs as required.