Technical Product Support (TPS) Engineer II - TSE MPP - (E2)

Support multiple technical escalations, resolve with focus on time to resolution and quality of work Attend customer field issues meetings with FSO, collaborate with BU engineers Recommend best practices to improve products, processes, or services. Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers , etc. Provide on-site coaching to FSO Provide Alpha and Beta Site support Support NPI development early in the product life cycle, and at key customer sites Support BU DFx (Design for Service / Install) projects Create, or collaborate in creation of, innovative advanced trouble shooting tools Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market. Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements. Problem Solving: Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data. Impact: Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies. Explains difficult or sensitive information; works to build consensus. Manage difficult situations in stressful environments. Education: Bachelor's degree or equivalent in technical field Ability to work independently and as part of a team Strong organizational and time management skills Excellent interpersonal and communication skills Ability to handle stressful situations and effectively manage difficult problems Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK Certifications: MDP equipment certification Languages: English (written and verbal) Work Experience: Minimum 3 years of semiconductor fab experience Shift: Mon-Fri 8 hr per day Travel: Yes, generally 25% of the time, but could be as high as 50%. Relocation Eligible: No Referral Payment Plan: None