Technical Support Engineer 1

Your role

Main Responsibilities:

• Provide a fast and professional technical support service in the diagnosis and resolution of product non conformities both in terms of system recovery and problem resolution (root cause corrective/preventive action)


• Responsible for analysing onsite performance data and generation of performance reports with a view to identifying and creating CIP opportunities and corrective action projects


• Provide support and technical expertise to field service engineers (level1+2) for system recovery/downs, new system installation issues, upgrades, Corrective Maintanace escalations, training and documentation, best known methods and processes, and all relevant data collection 


• Work closely with Product companies ensuring effective communication when escalating issues that can not be resolved regionally.


• Provide training support for customers and level 1 and 2 field service engineers


• To perform  troubleshooting/diagnostics/investigations of in-house developed software packages as deployed on customer site


• To specify, install and configure computer hardware and software


• Troubleshoot machine to machine communications issues on customer Ethernet networks

To succeed, you will need

Education:

•    Engineering degree with relevant networking experience 

Relevant Previous experience:

•    Proven success and track record in a similar Customer focused, technical support role with experience of working within a fast-moving environment
•    Sound technical knowledge of Ethernet networking, virtual server environments, databases, MS SQL Server
•    Experienced in complex technical probelm solving techniques using statistical methods
•    Experience of the Semiconductor Industry would be beneficial

Knowledge areas/Skills

•    Basic knowledge of specifying, deployment, configuration and management of virtual server environments from host and VM perspective (Hyper-V and/or ESXi/VMWare).
•    Basic knowledge of Microsoft Internet Information Services and web site deployment/management (http, SSL, troubleshooting, etc)
•    Excellent Customer communication skills 
•    Good understanding of diagnostic techniques for both electrical, mechanical and software
•    Knowledge of best practice technical problem solving skills
•    Operational Analysis – ability to analyse data, identify trends and improvement opportunities
•    Project management skills necessary to run multiple projects simultaneously
•    Able to influence internally and externally as a technical authority in the fields supported by the group and represent the customers view point to the factory operations

In return, we offer

• Culture of trust and accountability


• Lifelong learning and career growth




• Comprehensive compensation and benefits


• Health and well-being