Technical Support Engineer

Our esteemed client, an established MNC, is searching for a Technical Support Engineer:

Job Responsibilities:

• Respond to technical inquiries from sales teams and customers via phone and email regarding product capabilities, specifications, and applications
• Troubleshoot customer issues remotely and provide appropriate technical solutions
• Conduct application testing and prepare product demonstrations for sales teams and customers
  
• Develop and update training materials, technical manuals, and product documentation
• Deliver in-person and virtual training sessions for new hires and experienced sales representatives
• Research and analyze competitor products and market trends
• Collaborate with the product development team, including overseas stakeholders, on new product releases and literature
• Maintain and update internal platforms (e.g., intranet, newsletters) with relevant product information
• Participate in on-site customer visits and support sales presentations, if required
• Support office administrative tasks, including quotation and order entry
• Identify areas for operational improvement and contribute to process enhancement initiatives
• Perform other duties or projects as assigned

Job Requirements:

• Bachelors degree in Engineering (Computer, Electrical, Mechanical) or equivalent technical field
• Minimum 2 years of relevant experience in technical support, product training, or applications engineering
• Strong analytical and problem-solving skills with the ability to explain complex concepts in a simple manner
  
• Excellent communication and interpersonal skills (written and verbal)
• Ability to manage multiple tasks and prioritize effectively
• Service-oriented mindset with a proactive approach to customer support
• Ability to collaborate across teams and communicate effectively with international counterparts
• Willingness to travel occasionally for training or customer seminars

Additional Information:

• Salary: Up to SGD 4,200 + AWS + VB (Around 2 - 3 Months)
• Working Location: Kallang
• Working Hours: 5 Days Work, Monday - Friday, 8.15am to 5.30pm

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

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