Technical Support Engineer

Job brief

We are currently partnering with our client — a global leader in automated optical inspection (AOI) equipment — to recruit a Technical Support Engineer. This role will focus on providing on-site technical support for our client's core AOI optical inspection equipment, ensuring smooth operation, optimizing performance, and delivering exceptional customer service to clients in the local region.

Responsibilities

• Installation & Commissioning: Lead the on-site setup, calibration, and fine-tuning of AOI/SPI equipment.
• Technical Troubleshooting: Diagnose and resolve complex hardware, software, and optical imaging issues.
• Recipe Optimization: Collaborate with clients to optimize inspection algorithms and reduce False Call rates.
• Customer Training: Provide technical workshops and hands-on training to client operators and engineers.
• Feedback Loop: Act as the bridge between the field and our R&D team, conduct regular customer follow-ups, gather customer needs, and report product issues to drive internal improvements.
• Spare Parts and maintenance plans: Manage on-site spare parts and develop equipment maintenance plans to ensure smooth on-site operation and efficient problem resolution.
• Technical Knowledge Management: Collect typical after-sales case knowledge, compile technical documents, and update the knowledge base for team experience sharing.

Requirements

• Experience: 2+ years of hands-on experience in AOI/AVI equipment debugging or maintenance.
• Technical Skills: Proficiency in vision system calibration, motion control, and PLC logic. Familiarity with mainstream AOI/AVI equipment brands is a major plus.
• Education: Associate or Bachelor's degree in Electrical Engineering, Mechatronics, or Automation.
• Soft Skills: Strong problem-solving mindset and the ability to communicate effectively with factory managers.
• Language Skill: Fluent in English, capable of using it as a working language.
• On-site Adaptability: Able to adapt to long-term on-site assignments or frequent business trips.