TECHNICIAN

Diagnose,troubleshoot and repair mobile devices;

•    Quality control and testing of repaireddevices to ensure full functionality. Resolve/manage customer inquiries;

•    Able to interact positively with customersat the storefront and over the phone;

•    Ability to multi-task between repairs andcustomer service;

•    Other related duties as required;

•    Maintain and use repair tools and equipment.Including software and in-store POS system to track repair tickets andinventory;

•    Strategically plan the order of operationsto ensure a successful repair;

•    Provide estimates and quotes;

•    Glass only replacement on Samsung and iPads;

•    Microscopic Board work; componentreplacement Hand-solder SMT components,

•    remove and replace thru-hole comp withoutboard damage,

•    solder wires and cables,

•    Diagnosis, troubleshoot and repair mobiledevices;

•    identify assembly and documents issues;

•    Repair logic board issues from water damage.

Requirements:

•    Excellent knowledge of customer service bestpractice with previous experience;

•    Ability to repair a variety of mobiledevices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone,and iPads.);

•    Ability to communicate effectively with awide variety of people in a professional manner, face to face, on the telephoneand in writing;

•    Knowledge of mobile devices includingmanufacturers, operating systems, and network service providers;

•    Willing to work flexibly and withenthusiasm;

•    Excellent organizational skills;

•    Good attention to detail and ability to showinitiative;

•    Ability to demonstrate practicaltroubleshooting and problem analysis techniques;

•    Ability to plan and prioritize your workloadwithout supervision;