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Technology Consultant

salary Salary :

$15,000 - 20,000 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

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Job Description - Technology Consultant

What you'll be doing:

  • Onboard new customers while validating and identifying customers needs, key project timelines, potential challenges and risk factors
  • Understand, advocate and document the customer’s use case, architecture and roadmap
  • Drive the adoption and implementation of Kong product features by leading hands-on product demonstrations and technical workshop sessions
  • Work with customers to explore new use-cases and expand Kong’s API platform usage
  • Document path to ROI through Joint Success Plan and playback business value
  • Build active and meaningful relationships with customers, and emerge as their trusted technical advisor and a partner
  • Be involved in customers’ renewal and expansion
  • Effectively manage the tracking and resolution of customer escalations on behalf of the product and services
  • Manage customer accounts with Kong’s customer maturity model framework
  • Periodic review of Kong implementation and walk-through best practices

What you'll bring:

  • 4+ years of experience working in a technical, customer-facing role (Technical Account Management, Sales Engineering, Professional Services.
  • Knowledge of developer concepts such as DevOps, full-stack application development and microservices on cloud computing
  • Excellent communication skills and an ability to concisely articulate complex technical issues and solutions
  • Storytelling with data to articulate business value realised through Kong products
  • Strong collaboration and teamwork with cross-functional teams (Sales, Product, Engineering, Marketing, Support, etc., to represent the voice of the customer.)
  • Strong desire to tackle hard technical problems and proven ability to do so with little or no direct daily supervision
  • Experience managing multiple projects at a time while focusing on attention to detail and deliver results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention
  • Prior experience administering/interacting with an API management platforms (plus)
  • Prior experience working for a technology startup (plus)
Original job Technology Consultant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

ONE VISA PTE. LTD.

One Visa Recruitment (EA License No.: 10C2994) is a boutique recruitment firm in Singapore. We focus on sourcing talented candidates, both in Singapore and abroad. One Visa Recruitment works hand in hand with our visa application division which is one of the leading visa-processing firms in Singapor...

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