Telecom Operations Analyst

Our client is a leading MultiTech Social media company. They are seeking a dynamic and organized individual to join their Telco Team as an Operations Support Specialist.

Key Responsibilities:

Invoice Payments Management:

• Timely processing and approval of vendor invoices.
• Verification of invoice accuracy and compliance with contract terms. Coordination with the Finance team to ensure timely payment to vendors.

Line Operations:

• Conduct regular line audits to identify discrepancies, anomalies, or non-compliance in mobile line data. Collaborate with the IT and Telecom teams to resolve audit findings and ensure data accuracy.
• Implement improvements to audit processes to enhance efficiency and accuracy.

Telco Request Management:

• Receive and manage telecom service requeststhrough task management systems. Ensure requests are assigned, tracked, and resolved within defined SLAs.
• Collaborate with various stakeholders to fulfill service requests promptly.

User Escalations:

• Act as a point of contact for users experiencing issues or escalations related to telecom services. Investigate and resolve user concerns in a timely and customer-focused manner.
• Escalate complex issues to appropriate teams for resolution.

Process Improvement & Project Support

• Process Analysis: Analyzing existing processes to identify areas for improvement, inefficiencies, and bottlenecks.
• Recommendations: Developing and proposing process improvement recommendations, including changes to workflows, procedures, and systems.
• Project Support: Assisting project managers and teams in various project-related tasks, such as data analysis, documentation, and coordination.

Job Requirements:

• Bachelor's degree in business, Telecommunications, or a related field (or equivalent work experience).
• 2-3 years' experience in operations support, invoice management, and project coordination within the telecommunications or related industry.
• Strong analytical skills with the ability to gather and interpret data for informed decision-making.
• Excellent communication skills, both written and verbal, to effectively interactwith internal teams and external vendors.
• Detail-oriented and highly organized, capable of managing multiple tasks and priorities simultaneously.
• Proficiency in using Microsoft Office Suite (Excel,Word, PowerPoint) and project management tools.
• Self-motivated and proactive with a problem-solving mindset to address operational challenges and escalations.
• Ability to work collaboratively in a cross-functional team environment.

If you are keen on this exciting opportunity, kindly 'Apply Now'.

*Referrals are greatly appreciated*

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