Telephone Operator - Dynamic Team

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Telephone Operator to join our team!

Roles & Responsibilities:

• Familiar with all daily events taking place in the hotels, arrival/departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel/company promotions and rates.
• Maintains updated and relevant information to handle guests’ inquiries
• Ensures that the facilities of the Guest Service Centre are always in excellent working order, tidy and clean and that unauthorized persons do not enter the area.
• Ensures prompt answering of all calls
• Handles all guests’ requests or inquiries promptly and in a professional and helpful manner.
• Ensures all guest service requests are accurately and correctly recorded in accordance with the hotel’s policies and procedures and co-ordinates with departments to ensure the timely execution of the requests.
• Ensures that all requests for wake-up calls are fulfilled at the time requested.
• Ensures that the emergency PA system, public area music system and paging systems are in perfect working order at all times.
• Is totally familiar with the telephone/PABX back up procedures in the event that any equipment malfunctions in the Guest Service Centre.

Experience:

• Minimum 1-2 years working experience in a supervisory or management Front Office position in a 200+ room, four/five star international hotel or in a supervisory/management position in a Call Centre or large, high traffic switchboard.
• Front Office PMS experience

What’s in it for you:

• A fun and supportive work environment
• Career progression with international work opportunities
• Daily meals
• Competitive remuneration, rewards & recognition
• Transportation benefits
• Flexible benefits