Telephone Operator - InterContinental Singapore

Responsible Business – 

• Records all entries on traffic sheets 




• Report on logbook daily 




• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations 




• Advises defects on switchboard equipment to Supervisor 




• Maintains a clean work environment 




• Maintains detailed knowledge of the Hotel’s fire, life and safety system 




• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard 




• Advises defects on switchboard equipment to Instant Service Manager/Supervisor 




• Maintain Hotel Information 

Elevating Guest Experience –  

• Process all incoming and outgoing calls accurately and courteously 




• Records and controls accurately wake up calls 




• Pages guests in co-operation with concerned departments 




• Assists guests with international calls and directory queries 




• Refer to guests by name whenever possible 




• Abides by principles of guest privacy 




• Handles guests needs or requests and reports complaints to the Telephone Supervisor 




• Aware of local telephone listings and frequently dialed numbers 




• Attends to all guest queries and request promptly