Tenant Relations / Community Officer, Frasers Tower - Growth-Minded Organization

ABOUT FRASERS PROPERTY LIMITED

Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services across the property value chain. Listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore, the Group has total assets of approximately S$40.2 billion as at 30 September 2022.

Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries and more than 70 cities across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and is invested in promoting a progressive, collaborative and respectful culture.

ABOUT THE ROLE

Tenant Relations

• Welcome and greet all tenants & visitors (including tenants and their guests).
• Assist with necessary security checks which includes issuing of visitors passes to tenants’ visitors.
• Build strong rapport and relation with tenants especially the Tenants Representatives.
• Manage visitor management system at Concierge counter and MyICEPortal and ensure information is promptly updated.
• Manage and co-ordinate with tenants on accessibility arrangements & security cards access including the necessary programming and regular updates (at least twice per year).
• Maintain and update tenants contact lists, emergency contact list, Fire Wardens / Asst Fire Wardens and company information.
• Conduct orientation tour which showcases the property's facilities to prospects, tenants, clients, counterparts and/or related companies of Frasers Property Limited.
• Attend to phone / in person enquiries efficiently and effectively.
• Manage tenants' and visitors' feedback with professionalism and provide prompt service recovery when necessary (in persons and / or written communication.
• Ensure the Reception Area (Office Lobby and Management Office) and surroundings is clean and organised at all times; if need be, trigger relevant parties to carry out the necessary remedial / rectification soonest possible.
• Ensure high level of customer service and professionalism is consistently maintained.
• Help to promote and create awareness of MyICEPortal and conduct introduction & training to tenants on its usage.
• First Aider competency and provide necessary first aid if necessary to tenants / visitors.
• Arrange for flower arrangement for tenants’ opening and special events.
• Manage the booking of Amenities / Facilities within the development e.g. Community Zones, End of Trip Facilities, Reception Counter etc, follow-up closely on prompt payment, handing / taking of the space
• Assist in drafting circulars, issuance of circulars/notices to tenants via email and MyICEPortal.
• Provide administrative support to the Management Office whenever necessary e.g. issuance of Purchase Order via SAP, tracking of records.
• Assist in generating and updating monthly report (Property Management Report).
• Undertake any administrative and co-ordination duties as assigned from time to time.

Community Engagement

• Assist in simple artwork creation using existing templates on Canva and / or any other available software(s).
• Upload advertisement / posters on digital screens and lift screens.
• Updating and uploading of digital directory boards / screens.
• Assist and facilitate tenant engagement activities (CSR events, workshops and passion group activities) and promotional campaigns at Frasers Tower

KEY QUALIFICATIONS

• Excellent commercial acumen
• Ability to liaise, influence and interact confidently with diverse audiences
• Strong communication, relationship building skills with a positive attitude
• Basic MS words and Excel knowledge
• Prior adminstrative experience and SAP knowledge will be ideal