Test Manager/ Test Lead

Company : Tech Aalto

Job Description - Test Manager/ Test Lead

Strong experience in IVR Telephony TMAC and Contact Center testing Overall 7-10 years in Unified Communications testing 3-5 years in a Test Manager or Test Lead role

Define and own test strategy planning and governance for UC IVR and Contact Center programs

Act as the single point of accountability for quality across releases

Lead and mentor test leads and engineers onshore offshore

Report test progress risks and release readiness to senior stakeholders

Manage test cycles environments data and defect lifecycle

Strong experience and Lead testing for

IVR systems Telephony platforms and TMAC applications

Inbound outbound and callback call flows end to end validation

Test Telecom integrations including CTI SIP VoIP PBX SBC and dialer systems

Exposure to Genesys Avaya Cisco NICE Amazon Connect

Experience in banking contact center transformations

Handson knowledge of IVR Automation Tools Empirix Hammer Call Master or similar tools

Performance and Load Testing experience for voice platforms

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Original job Test Manager/ Test Lead posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Test Manager/ Test Lead

Job Description - Test Manager/ Test Lead

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