Trade Flow Support - Trading Infrastructure Support

Position Overview:

The Trading Infrastructure Support Engineer will be part of a highly talented team of support engineers responsible for ensuring high availability of Squarepoint’s mission critical services such Infrastructure as a Service (IaaS), Build & Deploy, Research and Trading. The candidate will be responsible for providing L1/L2 support across all services globally distributed across APAC, EMEA and AMER regions.

• Provide monitoring and L1/L2 support across all services and quickly react to any outages to maintain a highly available environment


• Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages


• Intensive interaction with trading community, external vendors, development and infrastructure teams


• Oversee automated processes, scheduled jobs and regular reports


• Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc.


• Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation, collaboration with internal and external teams.

Required Qualifications: 

• 4+ years of support experience a must


• Experience in Linux/Unix administration (RHEL/CentOS/OEL preferred)


• Proficiency in Python, Bash scripting 


• Good working knowledge of storage and different storage protocols (nfs  gpfs a plus)


• Experience with Infrastructure automation (Chef, Puppet or Ansible)


• Experience with Kafka or like messaging buses


• Experience with CICD tooling 


• Experience with Monitoring infrastructure (ELK and Prometheus preferred) 


• Database administration experience (MySql or PosgreSql preferred)


• Experience in container software administration (Docker, Podman, Kubernetes, GKE or Helm preferred)


• Working knowledge with TCP/IP, multicast, tcpdump, clocking (PTP, NTP)


• Ability to navigate network equipment command line


• Bachelor’s Degree in Computer Science, Engineering or related subject.

Nice to have: 

• Highly organized, detailed, control oriented, enjoys solving problems and brings in a "take charge" attitude


• Strong verbal/written communication skills required to support daily interaction with internal teams, external vendors and service providers


• Self-motivated individual that takes initiatives and has an ownership & accountability mindset


• Must show the ability to make quick decisions and establish priorities in a multi-tasking & fast-paced environment


• Knowledge of ITIL is an advantage.